SUHAIL A.RAZZAQ ALI
Sharjah
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
ADIB
Ajman,UAE
04.2025 - 10.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction and timely issue resolution.
- Provided comprehensive product knowledge to assist customers in making informed decisions.
- Collaborated with team members to streamline service processes and enhance overall customer experience.
- Led initiatives aimed at enhancing service delivery standards and operational efficiency within the team.
Senior Customer Service Representative
SHARJAH ISLAMIC BANK
SHARJAH, UAE
03.2010 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Escalated issues to proper supervisors when standard processes were not effective.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Assisted customers with product selection, troubleshooting and problem resolution.
- Greeted customers and listened closely to problems described to determine solutions.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Developed and maintained strong relationships with customers to foster repeat business.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Public Relations Officer
MAKS ENG. & CONSULTANCIES
DUBAI, UAE
06.2008 - 01.2009
Public Relations Officer
PRINCE OASIS TOURISM
DUBAI, UAE
02.2006 - 05.2008
Public Relations Officer
FUTURE GROUP
DUBAI, UAE
03.2003 - 02.2006
A group of companies dealing with sport cars, Tuned cars, Auto Garage Maintenance, RealState all over UAE and GCC.
Public Relations Officer
NATIONAL CABLES INDUSTRY
SHARJAH, UAE
09.2001 - 11.2002
A Multinational company manufacture of electric cables for government and private sector all over GCC.
Education
High School Diploma -
AL AOROUBA SEC. SCHOOL
SHARJAH 01.1998
Skills
- Service recommendations
- Complaint resolution
- Customer Relations
- Creative problem solving
Personal Information
Name : Suhail Abdulrazzaq Ali Eissa
DOB : 11/09/1980
Place Of Birth: Dubai, UAE
Nationality : Yemen
Marital Status: Married
Languages
ARABIC
ENGLISH
URDU
Timeline
Customer Service Representative
ADIB
04.2025 - 10.2025
Senior Customer Service Representative
SHARJAH ISLAMIC BANK
03.2010 - Current
Public Relations Officer
MAKS ENG. & CONSULTANCIES
06.2008 - 01.2009
Public Relations Officer
PRINCE OASIS TOURISM
02.2006 - 05.2008
Public Relations Officer
FUTURE GROUP
03.2003 - 02.2006
Public Relations Officer
NATIONAL CABLES INDUSTRY
09.2001 - 11.2002
High School Diploma -
AL AOROUBA SEC. SCHOOL