SUHAIL A.RAZZAQ ALI
SENIOR CSR
SHARJAH
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Senior Customer Service Representative
SHARJAH ISLAMIC BANK
SHARJAH
03.2010 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Escalated issues to proper supervisors when standard processes were not effective.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Assisted customers with product selection, troubleshooting and problem resolution.
- Greeted customers and listened closely to problems described to determine solutions.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Developed and maintained strong relationships with customers to foster repeat business.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Education
High School Diploma -
01.1997 - 01.1998
Skills
Service recommendations
Timeline
Senior Customer Service Representative - SHARJAH ISLAMIC BANK
03.2010 - Current
AL AOROUBA SEC. SCHOOL - High School Diploma,
01.1997 - 01.1998
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