Suhail Mohammed
Abu Dhabi
Summary
Dedicated Education Support Specialist with over 8 years of experience supporting schools and enhancing the quality of educational services. Skilled in coordinating educational initiatives, conducting field visits, assessing operational readiness, and collaborating with stakeholders to improve service delivery. Strong communication, problem-solving, and leadership skills, with a commitment to continuous improvement. Seeking a new opportunity in a different sector within the UAE to broaden my professional experience, apply my skills in a new environment, and continue learning while contributing to organizational success.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Education Support Specialist
Ministry of Education
Abu Dhabi, United Arab Emirates
01.2018 - Current
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Handled customer concerns and escalated major issues to supervisor.
- Built and maintained courteous and effective working relationships.
Education
Bachelor of Arts - Business Management and Human Resource Management
University of Derby
Derby, United Kingdom01-2017
Skills
- Data analysis
- Problem solving
- Service quality
- Communication strategies
- Adaptive solutions
- Process improvement
- Critical thinking
- Willingness to learn
- Calm under pressure
- Leadership
- Conflict resolution
- Public speaking
- Strategic planning
- Public Relations
Certification
- Summer Training Course [2009] [Western Region Municipality]
- Artificial Intelligence for Government and Education — 2025
- Project Management Fundamentals — 2025
- Risk Management and Business Continuity — 2024
- Leadership and Effective Communication — 2024
- Data Analysis and Reporting — 2023
Hobbies and interests
- Passion for Continuous Learning, Research, and Exploration
Timeline
Education Support Specialist
Ministry of Education
01.2018 - Current
Bachelor of Arts - Business Management and Human Resource Management
University of Derby