Suharnita Mohamed Tahir
Business Analyst
Dubai,Dubai
Summary
Adept Business Analyst with a proven track record at SITA, enhancing business processes and decision-making through advanced analytics and data-driven insights. Excelled in strategic planning and risk assessment, leveraging Microsoft Excel and BI tools expertise. Demonstrated exceptional problem-solving and teamwork skills, significantly improving operational efficiency and fostering a culture of continuous improvement.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Business Analyst
SITA
Dubai
09.2003 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Conducted market research studies to provide valuable insights for strategic planning initiatives.
- Developed financial models to project future growth scenarios, assisting in long-term strategic planning.
- Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
- Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
- Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
- Enhanced data accuracy by implementing rigorous data validation techniques, leading to more reliable business insights.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Utilized data visualization techniques to present and explain complex data sets.
- Provided technical support for troubleshooting analytics and reporting issues.
- Created data models to support decision-making processes.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Service Coordinator
Equant
07.2000 - 02.2003
- Coordinated and monitored service activities to confirm work met all requirements.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Communicated with clients and service providers to provide updates on work progress.
- Enhanced team efficiency by coordinating service schedules and reducing downtime between appointments.
- Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
Education
Associate of Science - Electronics Engineering
Temasek Polytechnic
Singapore 07.1997 - 06.2000
Skills
Problem-solving
Requirements gathering
Analytical thinking
Data analysis
Microsoft Office Suite
Team collaboration
Customer needs assessment
Pivot tables
Competitive analysis
Forecasting and planning
Risk assessment
Traffic analysis
BI tools expertise
Teamwork and collaboration
Data and analytics
Certification
Python Programming
Timeline
Python Programming
10-2023
Business Analyst
SITA
09.2003 - Current
Service Coordinator
Equant
07.2000 - 02.2003
Associate of Science - Electronics Engineering
Temasek Polytechnic
07.1997 - 06.2000
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