SUHAYLA ABDULKARIM
Abu Dhabi
Summary
Highly motivated and customer-focused barista with a strong background in crafting high-quality coffee beverages and delivering exceptional service in fast-paced environments. Demonstrated ability to upsell products, effectively manage inventory, maintain a clean and inviting bar area, and collaborate seamlessly within a team. Excited to leverage expertise in coffee preparation and customer service to consistently create a positive and memorable experience for every guest.
Overview
3
3
years of professional experience
Work History
BARISTA
Naseej Cafe
06.2024 - Current
- Prepared and served a wide variety of espresso-based drinks, including lattes, cappuccinos, and macchiatos, with consistent quality and attention to detail
- Maintained a clean and organized work area, ensuring compliance with all health and safety regulations
- Contributed to a positive and welcoming atmosphere for both customers and colleagues, promoting a strong team spirit
- Conducted daily inventory checks and participated in monthly inventories with supervisors and managers
- Ensured beverages were prepared and served in good order, following First In, First Out standards
- Operated point of sales system for processing food and beverage orders, including cashiering and daily cash/credit collections.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
WAITRESS
Four Points by Sheraton Hotel
07.2021 - 12.2023
- Successfully provided prompt, courteous, and efficient service to guests, consistently achieving high levels of customer satisfaction
- Proactively monitored food and beverage quality, ensuring consistency and escalating any issues to management promptly
- Possessed a thorough understanding of the complete food and beverage menu, including promotions and specials, enabling confident and informative service
- Presented a polished and professional image, creating a positive and welcoming atmosphere for guests
- Demonstrated a complete understanding of the hotel's policies, procedures, and service standards, ensuring consistent and reliable adherence
- Worked seamlessly with the team to ensure smooth operations and a cohesive dining experience for guests.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Graduate -
Zanna M High School
Kampala, UG01.2018
Skills
- Coffee Preparation: Espresso-based drinks, cold brew, pour over, latte art, basic coffee roasting knowledge
- Customer Service: Excellent communication, active listening, problem-solving, personalized recommendations, upselling techniques, service recovery
- Food & Beverage: Basic food preparation and service, adherence to food safety standards, menu knowledge
- Inventory Management: Stock monitoring, requisitioning supplies, maintaining optimal inventory levels
- Health & Safety: Understanding and adherence to health and safety regulations in food service environments
- Teamwork: Strong communication, collaboration, and interpersonal skills
- Cash Handling: Experience processing guest payments and transactions
Timeline
BARISTA
Naseej Cafe
06.2024 - Current
WAITRESS
Four Points by Sheraton Hotel
07.2021 - 12.2023
High School Graduate -
Zanna M High School
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