Suhel Shaikh
Sharjah,united arab emirates
Summary
Dedicated customer service professional experience in a fast-paced environment seeking an opportunity in a team-oriented company. Adept at handling a wide range of contact methods while accurately documenting customers issues and providing first class service with every interaction. Track record of quickly acquiring competency in all product and transaction while readily and positively adapting to change.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Debt collector
Tahseel- Hadaf Al Khaleej Debt Collections
Sharjah, united arab emirates
03.2023 - Current
- Followed company protocols to keep sensitive and financial information secure.
- Worked in call-centre environment handling high-volume outbound calls to meet and exceed daily quotas.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Maintained records on diary notes and debt status codes to support customer account accuracy.
- Performed collection of overdue debts, reconciling high-volume account queries.
- Exceeded collection target goals with assertive communication and negotiation skills.
- Trained and mentored new team members on scripts, company services and performance strategies to foster team success.
- Performed all debt collection activities in compliance with Financial Conduct Authority (FCA) guidelines.
- Leveraged skip tracing and data tracking techniques to locate debtors.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Performed customer credit checks and advised on credit limit adjustments.
SENIOR ADVISOR (SALES ASSIST TEAM)
Concentrix Daksh Services India Pvt Ltd
Mumbai
09.2019 - 02.2023
- Respond promptly and completely to the customer, client
- Create trust relationships with customers to avoid future issues, alert
- Handling different types of customers with branch sales manager on same call with very soft communication skill and forwarding the file to the same sales manager on same time
- With an average of 120 outbound calls and 90 inbound calls
- Familiar with the application like CRM
- Forwarding lead as per allocated branch sales manager
- Handling customers escalation & deal with customers complaints within the TAT
- Taking follow up from branch RM and SM for making disbursement letter
- Sending settlement letters and confirmation emails to customers
- With current rate of interest and loan calculation with tenurity
- Sending payment validations to branch management and get clearance letter/NOC letter for loan disbursement
- Analysing information and preparing plans best suited to individual clients requirement and completing risk analysis
- Respond promptly and completely to customers, client and internal enquiries like rate of interest and types of property
- Provide reporting as and when requested by management and ensure monthly processing deadlines are met.
Sales representative
Vodafone
Mumbai, india
01.2018 - 08.2019
- Resolved customer concerns promptly to maintain satisfaction.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Prepared sales contracts and oversaw signing of both parties.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Used consultative sales approach to understand and meet customer needs.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Taking escalation calls of customer
- Providing report as when requested by the management
- Ensure monthly processing deadlines are met
- Politely assisted customers via telephone
- Scored in Top 3 Employees in successful resolution of issue and collections as well
- Familiar with the applications like CRM & SAP
- Responds customer the benefits of making payment on time
- Provides answers to client questions and queries regarding their invoices
- Refers client to superiors for other concerns.
Education
Bachelor of Commerce - commerce
Mumbai University
India 06.2016 - 04.2019
Skills
- Team Building
- Teamwork and collaboration
- Strong client relations
- Quick learner
- Oral and written Communication skill
- Professionalism and strong work ethic
- Scripted responses
- Excel proficiency
Custom
Bachelors of Commerce | Mumbai University
Personal Information
- Date of birth: 11/15/1998
- Nationality: Indian
- Marital status: Single
- Religion: Muslim
Languages
English
Fluent
Hindi
Fluent
Urdu
Native
Accomplishments
star performer of the year (2021-2022)
Timeline
Debt collector
Tahseel- Hadaf Al Khaleej Debt Collections
03.2023 - Current
SENIOR ADVISOR (SALES ASSIST TEAM)
Concentrix Daksh Services India Pvt Ltd
09.2019 - 02.2023
Sales representative
Vodafone
01.2018 - 08.2019
Bachelor of Commerce - commerce
Mumbai University
06.2016 - 04.2019
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