SU HNIN WAI

• Managed front-of-house operations for a high-end luxury establishment.
• Ensured premium client experiences, managing bookings and resolving service issues with extreme professionalism.
• Carried out day-to-day duties accurately and efficiently.
• Supported team by demonstrating respect and willingness to help.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Applied positive customer service approach to increase satisfaction levels.

• Handled high-volume inquiries in a high-pressure medical environment.
• Developed advanced patience and communication skills while multitasking administrative duties.
• Maintained high standards of professionalism whilst interacting with clients or colleagues.

• Established strong relationships with customers, enhancing brand loyalty.
• Maintained high standards of professionalism whilst interacting with customers.
• Stayed aware of latest industry trends, tailoring sales tactics accordingly.
• Co-operated closely with logistics department to ensure timely deliveries.
• Handled cash transactions accurately, maintaining financial integrity at all times.

• Enhanced customer service by efficiently processing transactions and addressing queries.
• Managed returns and exchanges to ensure customer satisfaction.
• Collaborated with team members to meet store goals.
• Took part in regular training programmes to enhance knowledge base and skills set.
• Maintained clean and orderly till area, ensuring smooth operations.
• Offered product recommendations based on customer preferences, enhancing sales opportunities.

Overseed retail branding and visual merchandising standards across multiple outlets.

• Organised team resources, resulted in improved project timelines.
• Reduced workplace conflicts through effective communication and negotiation skills.
• Worked closely with management to manage staff levels and allocate resources for production plans.
• Nation wide events for the branding activities

• Directed marketing strategies for healthcare products, ensuring brand alignment and market penetration.
• Supervised team members and coordinated with international stakeholders.
• Improved brand visibility by implementing targeted marketing strategies.
• Provided mentorship to junior staff members, promoting professional growth within the team.
• Strengthened customer relationships through effective communication techniques.