Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
SU HNIN WAI

SU HNIN WAI

Dubai

Summary

  • Able to work within a busy environment and support teams in order to ensure the smooth running of customer service and business administration activities.
  • Able to handle complex and high volume of calls and files.
  • Well versed in Microsoft Office (Word, Excel, and PowerPoint) and customer relationship management system.
  • Able to enhance customer satisfaction and retention by proactively resolving difficult customer service situation and providing high standard of customer support.
  • Expertise in prepare, analyze and interpret medical reports and case studies.
  • Well versed in managing medical emergency call, situation and prevention by taking effective and quick time decisions.
  • Ability to present and ready complex data to audience.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Patient Happiness Executive

N.M.C Speciality Hospital Ltd
Dubai
01.2021 - Current

§ Greeting and directing patients to examination room, scheduling patient appointments and making reminder.

§ Informing patient about delays and waiting times, Obtaining patients addresses, contact details, insurance information and medical histories.

§ Enter all patient data into electronic medical record within a timely fashion (address, phone, insurance EID, etc.)

§ Online appointments updating in system and calling the patients and confirming.

§ Answer phone in the call center as needed to respond to inquiries made by patients, vendors, insurance companies and other medical facilities.

§ Updating and verifying patient information at every visit, assisting patients in filling out patient history form, consent forms, and payment contract forms, when necessary.

§ Receiving and processing cash and credit card payments for medical services rendered, reviewing patient accounts collecting overdue payments.

§ Answering, investigating and directing patient inquiries or complaints to the appropriate medical staff member. Follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved.

§ Performing administrative and clerical duties, such as filing paperwork when necessary.

Sales & Account

Nawab Food Industries Pte.Ltd
Singapore
02.2020 - 03.2021
  • In-charge of filing, billing, and invoicing (E-Invoice) of Accounting Documents.
  • Chasing customers for payments and collection calls.
  • Preparation General Sales Invoices, Credit Notes and Delivery Notes

Supervisor

TECNO MOBILE MYANMAR
05.2018 - 06.2019
  • Brand supervising E.G
  • Event organizing and public figure communication
  • Shouldering for middle management responsibilities
  • Fluild and crisp coordination with internal and external customers
  • Implementing Social marketing strategies and also take care of technical bits for new product development.

Assistant Marketing Manager

DKT International
06.2015 - 05.2018
  • Drove social media marketing and set up information/ response booths on Facebook
  • Distribution of Contraceptive and impart education like Birth control
  • Dealing with suppliers and merchandisers for the same.

Assistant Marketing Manager

DKT International, Monument Books & Toys
Yangon
05.2015 - 05.2018
  • Translating English to Burmese and vice versa
  • Provided necessary assistance to the Marketing Manager
  • Language
  • Burmese English
  • Coordinated with sales representatives during customer interactions, driving sales and partnerships to increase revenue.
  • Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
  • Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets and developing protocol.
  • Devised and deployed online marketing plans with effective SEO, social media, and viral video campaign strategies.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.

Sales & Marketing Executive

Myawaddy Travels & Tours, Yangon
04.2014 - 04.2015

Sales & Marketing Executive

Welcome Myanmar Holiday Travels & Tours
03.2013 - 03.2014

Sales & Marketing Officer

Arthawka Hotel
02.2012 - 02.2013

Editorial Assistant

Living Color Media
01.2011 - 02.2012

Trainer

Myanmar Egress Capacity Development Center
10.2009 - 10.2010
  • Tackling all assignments ∑ take charge person who can presently creative idea
  • Prepare documents for scholarship exams participants
  • Assist to center manager.

Customer Service

Chang Entertainment Pte.,ltd
08.2009 - 06.2010

Education

Bachelor of computer Science -

Computer University
11.2006 - 05.2009

Diploma of Business Management - undefined

STI Myanmar University
03.2018 - 05.2019

Certificate of Retailing operation - undefined

Kingston International

Certificate in business management - undefined

National Management Degree College
07.2019 - 04.2020

Certificate in Mass Communication, Myanmar Egress, Yangon - undefined

10.2016 - 05.2017

Skills

Software Skillsundefined

Accomplishments

  • Francoisgautreau@gmail.com
  • Hnynn Pan Htun from Myanmar Egress Capacity Development, hnynnpann@gmail.com
  • Selvi Ponnosamy from Nawabs’ Food Industries Pte.ltd +65 94837792

Interests

Travelling

Cooking

Timeline

Patient Happiness Executive - N.M.C Speciality Hospital Ltd
01.2021 - Current
Sales & Account - Nawab Food Industries Pte.Ltd
02.2020 - 03.2021
National Management Degree College - Certificate in business management,
07.2019 - 04.2020
Supervisor - TECNO MOBILE MYANMAR
05.2018 - 06.2019
STI Myanmar University - Diploma of Business Management,
03.2018 - 05.2019
- Certificate in Mass Communication, Myanmar Egress, Yangon,
10.2016 - 05.2017
Assistant Marketing Manager - DKT International
06.2015 - 05.2018
Assistant Marketing Manager - DKT International, Monument Books & Toys
05.2015 - 05.2018
Sales & Marketing Executive - Myawaddy Travels & Tours, Yangon
04.2014 - 04.2015
Sales & Marketing Executive - Welcome Myanmar Holiday Travels & Tours
03.2013 - 03.2014
Sales & Marketing Officer - Arthawka Hotel
02.2012 - 02.2013
Editorial Assistant - Living Color Media
01.2011 - 02.2012
Trainer - Myanmar Egress Capacity Development Center
10.2009 - 10.2010
Customer Service - Chang Entertainment Pte.,ltd
08.2009 - 06.2010
Computer University - Bachelor of computer Science,
11.2006 - 05.2009
Kingston International - Certificate of Retailing operation,
SU HNIN WAI