Suja Ravi Raju Erjala
Sharjah,SH
Summary
Organized, hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company expectations.
Overview
15
15
years of professional experience
Work History
Coffee Shop Assistant
Kava & Chai
01.2021 - Current
- Collaborated with team members to create welcoming atmosphere for customers.
- Assisted in inventory management to ensure adequate stock levels and minimize waste.
- Handled cash transactions accurately, ensuring proper accounting of daily sales.
- Increased sales through effective upselling of coffee shop products.
- Adhered to health and safety guidelines, maintaining safe environment for both employees and customers.
- Maintained clean and organized workspace for efficient service delivery.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista Trainer
Kava & Chai
10.2019 - 12.2020
- Developed customized training programs tailored to individual barista needs and skill levels.
- Led informative workshops on coffee origins, brewing methods, and flavor profiles to educate both staff members and customers alike.
- Assisted in menu development, incorporating seasonal flavors and trends for unique beverage offerings.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Established strong relationships with suppliers to ensure timely delivery and quality of coffee beans, syrups, and related products.
- Collaborated with managers to implement effective staff scheduling, minimizing labor costs while ensuring optimal coverage during peak hours.
Barista
Kava & Chai
10.2017 - 09.2019
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Implemented sustainable practices such as waste reduction initiatives, contributing to cafe''s environmental responsibility goals.
- Maintained clean and organized workspace for optimal productivity and safety.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Costa Coffee
08.2015 - 09.2017
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Faculty Teacher
Sputnik High School
06.2011 - 05.2015
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Mentored new teachers in instructional techniques and classroom management strategies, improving overall faculty teaching effectiveness.
- Assessed student performance through regular evaluations, providing constructive feedback for continuous improvement.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Teacher
Keys High School
06.2009 - 05.2011
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Education
Master of Arts - Hindi
Allahabad, University
Warangal, Telangana, IndiaBachelor of Arts - Hindi Pandit
Osmania University
Adilabad, Telangana, IndiaHigh School Diploma -
Dakshina Bharat Hindi Prachar Sabha
Khairatabad, Hyderabad, IndiaMatriculation
Jyothi Bala Mandir High School
Warangal, Telangana, IndiaSkills
- Professional Demeanor
- Hospitality service expertise
- Exceptional customer service
- Safe Food Handling
- POS System Operation
- Team Leadership
- Inventory Management
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Timeline
Coffee Shop Assistant
Kava & Chai
01.2021 - Current
Barista Trainer
Kava & Chai
10.2019 - 12.2020
Barista
Kava & Chai
10.2017 - 09.2019
Barista
Costa Coffee
08.2015 - 09.2017
Faculty Teacher
Sputnik High School
06.2011 - 05.2015
Teacher
Keys High School
06.2009 - 05.2011
Master of Arts - Hindi
Allahabad, University
Bachelor of Arts - Hindi Pandit
Osmania University
High School Diploma -
Dakshina Bharat Hindi Prachar Sabha
Matriculation
Jyothi Bala Mandir High School
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