Sujatha Stanley
Abu Dhabi
Summary
23 years of experience in the UAE, with 21 years of significant, progressive experience in the UAE Banking Sector, with experience ranging from working for Trade Finance services department, Corporate Banking Group & in Operations Division. Dedicated, self–motivated achiever, committed to success and adept at juggling multiple tasks in a high-pressured environment. A strong team player, contributing to a positive atmosphere & assist superiors & colleagues with issues and has proven skills and experience in Banking Sector. Also work swiftly and precisely, concentrate for long periods and pay attention to details, and make calculations accurately. Furthermore, I like to explore new horizons of team spirit and work gratification, and be productive to the organization as well to attain personal satisfaction. Expand my knowledge sphere, consequently to enhance work quality, efficiency and reputation.
Overview
23
23
years of professional experience
Work History
Analyst - Credit Support Services
Abu Dhabi Commercial Bank
07.2023 - Current
- Manage CRE portfolio of clients.
- Increased efficiency in preparing Memos.
- Evaluating the creditworthiness of the client.
- Add value by helping Business determine the financial risks associated with the potential client.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Enhanced team collaboration by providing clear communication.
Support Specialist – Relationship Management
Abu Dhabi Commercial Bank
04.2020 - 06.2023
- Improved customer satisfaction by addressing and resolving issues swiftly and efficiently.
- Responded to customer inquiries within TAT.
- Streamlined support procedures for quicker response times, resulting in higher client satisfaction rates.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Mentored junior team members in support function.
- Provided feedback to product teams on customer needs and issues for enhancements.
Manager - Corporate Service
Union National Bank
10.2017 - 03.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- All the transaction enquiries are covered under one umbrella – ONLINE BANKING, Trade Finance, Central Processing, CARD SERVICES, CAD, CCU.
- Handle inquires made via email, telephone or in person, and answer questions and clarifications concerning products and services and provide information about Bank’s policies and procedure
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- CSC is usually the customer's initial point of contact when a query arises.
- Hands on experience with corporate and operations.
- Timely, precisely & Dynamic.
- Understanding the Operations concepts and translating them into writing and work flows.
- Recommend changes in existing policies or procedures.
- Training new staff.
- Evaluating staff performance.
Senior Officer - Central Processing Services Depar
Union National Bank
08.2004 - 09.2017
- Supported the Department to have a smooth work flow & assigning the work appropriately.
- Strong ability and experience in training and providing functional guidance to staff.
- Understanding the Operations concepts and translating them into writing and work flows.
- Recommend changes in existing policies or procedures.
- Training new staff.
- Evaluating staff performance.
- Developed MIS in increasing operational efficiency, optimizing resource utilization & increasing productivity.
- Perform System testing and planning the UAT scenarios.
- Having work knowledge in Remittances, Cheque processing, Accounts operation, Swift, WPS etc
Clerk - Trade Finance
National Bank Of Abu Dhabi
06.2003 - 07.2004
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently.
- Issuance of L/C’s, Acceptance, Negotiation and Settlement.
- Issuance of LG’s
- Sending for Approval / Calculating Commissions / Posting in Exim bills - IT generated programme / Passing Vouchers.
- Creating Swift Messages.
- Data entry
Accounts Assistant
WESCO, Weir Engineering Services
06.2001 - 04.2003
- Streamlined invoice processing for improved efficiency and timely payments to vendors.
- Maintained an organized filing system for easy access to financial documents, improving overall efficiency.
- Efficiently managed vendor relationships by addressing inquiries and resolving issues promptly.
- Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
Education
Master of Philosophy (M.Phil) in Commerce - Commerce
University of Madras
Chennai08.2000
Diploma - Computer And Information Systems Security
First Computers
Diploma In Computerized Accounting11.1998
Master of Commerce - Commerce, Accounts
University of Madras
Chennai10.1998
Bachelor of Commerce - Accountancy, Commerce, Income Tax, Statistics
University of Madras
Chennai03.1996
Skills
- Knowledge of operating the Banking systems
- Information Gathering
- Report Preparation
- Issue Identification
- Customer Service
- Team Building
- Training the Staff
- Writing the work flow
- Updating policies and procedures as per the work flow
- Process enhancement
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Timeline
Analyst - Credit Support Services
Abu Dhabi Commercial Bank
07.2023 - Current
Support Specialist – Relationship Management
Abu Dhabi Commercial Bank
04.2020 - 06.2023
Manager - Corporate Service
Union National Bank
10.2017 - 03.2020
Senior Officer - Central Processing Services Depar
Union National Bank
08.2004 - 09.2017
Clerk - Trade Finance
National Bank Of Abu Dhabi
06.2003 - 07.2004
Accounts Assistant
WESCO, Weir Engineering Services
06.2001 - 04.2003
Master of Philosophy (M.Phil) in Commerce - Commerce
University of Madras
Diploma - Computer And Information Systems Security
First Computers
Master of Commerce - Commerce, Accounts
University of Madras
Bachelor of Commerce - Accountancy, Commerce, Income Tax, Statistics
University of Madras
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