Sujatha Subramanian
Dubai
Summary
Immigration specialist and client account manager with 2 years of industry experience in Visa & Immigration arena. Expertise in employee hiring & on boarding, performance management processes, salary review & planning, training & development, administrative support & management. Organized team player with experience in team, employee, processes and project management. Expertise in sponsor and functional service provider model with great achievements in customer loyalty and satisfaction.
Overview
24
24
years of professional experience
Work history
Immigration Specialist
EER Business Services DMCC
Dubai, UAE
02.2022 - Current
- Immigration and visa assistance to corporate clients/expats who are relocating to the region, thereby removing the stress out of the stressful.
- Understanding the context of your client's portfolio and finding the best communication channel to explain processes and requirements
- Managing client expectations, comprehensive application processes to achieve consistent results within the stipulated timeframe
- Coordination with different government bodies on behalf of the client
- Attention to detail and ability to conduct in-depth research on various immigration matters
- Keeping the client up to date on the status of their visa applications
- Currently handling immigration cases across UAE - all Emirates
- Processed high application volumes to generate stable firm revenue
- Offered same day services for clients seeking urgent advice and applications
- Established clear guidelines and document templates for clients
Human Resources Assistant
Bahmani Manufacturing & Industrial
trading LLC
Dubai
08.2020 - 02.2022
- Generalist HR functions, reporting and tracking of employee data management and filing.
- Attendance and payroll management, time keeping, leave processing & management, end of service and final settlement, over time reporting & processing.
- Visa & immigration process - Tasheel submission for visa quota and labour contracts, new visa applications, visa renewals & visa cancellations.
- Employee health insurance management
- Communication with other divisions for day to day management of employees
Manager, Centralized Monitoring Services
IQVIA India
Mumbai, India
03.2016 - 04.2019
- Team/people manager involved in people handling, training, hiring, recruitment, onboarding & office administration activities.
- Soft skill, career development for team.
- SOP management - created & developed process SOPS, Business training plan and helped in formulating standard operating procedures.
- Subject matter expert for the team, conducted process related training sessions as part of the employee on-boarding.
- Resourcing and metrics, monthly scorecard to management
- Quality control and review.
- Performance management, 1-1 reviews for team, appraisals, salary review & planning.
- General housekeeping, seat allocation and basic office setup and IT infrastructure for team
Senior Associate - Global Clinical Data Services
Pfizer Ltd
Mumbai, India
10.1999 - 05.2007
- Team leader managing team working on Data Acquisition/data management projects
- Created databases and spreadsheets to have a clean database and reporting accuracy.
- Database building and management
- Oversight of Data acquisition modules, Records management & administration.
- Database cleaning
- Trained and mentored junior database personnel to share best practices and standardise strategies
- Generated weekly and monthly reports for managers.
- Supported executive leadership and office staff by managing operational workflow.
Skills
- Leadership
- Subject Matter Expert
- Client relationship management
- Problem solving
- Solution oriented
- Teamwork and collaboration
- Cross selling and upselling
- Data protection
- Effective verbal & email Communication
- Database management
- Vendor relations skills
VISA KNOWLEDGE
- UAE residency visas
- Dependent/family visas including child and parents
- Housemaid/domestic category visas
- Remote working visas
- Golden visas (professional, property, investment)
- Dependents/parents golden visas
- In-bound tourist visas
- Outbound visit/business visas, country specific
- Documents attestations (Education, Marriage, Birth, Divorce), UAE and out country legalizations
- Freezone experience – DIFC, TECOM, DMCC, AFZA, JAFZA, UAQ, RAKEZ, MEYDAN, DSOA, IFZA, ADGM, DWTC, DAFZ
- Mainland visa and process knowledge and expertise
- Saudi immigration process – tourist and IQAMA
EDUCATION
Bachelors of Arts
Mumbai University, India
INTERESTS
Cooking, traveling, Reading
Watching movies/series
VALUE ADDITIONS/ACHIEVEMENTS
- MIM certification by EURA - 2022
- New Manager on-boarding training - 2016
- Workshop on interviewing – 2017
- Quintiles Hackathon event
- RACE for 7 events for team
- Management essentials workshop – 2014
- Team building workshops and study specific SOPs/trainings
- Bravo, annual achievement, team & individual performance awards
Timeline
Immigration Specialist
EER Business Services DMCC
02.2022 - Current
Human Resources Assistant
Bahmani Manufacturing & Industrial
trading LLC
08.2020 - 02.2022
Manager, Centralized Monitoring Services
IQVIA India
03.2016 - 04.2019
Senior Associate - Global Clinical Data Services
Pfizer Ltd
10.1999 - 05.2007