Sujin Francis
Abu Dhabi,UAE
Work preference
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes.
Overview
4
4
years of professional experience
Work history
Restaurant Manager
Filli cafe MNC
Abu Dhabi, UAE
2024.11 - Current
- Increased table turnover rate with efficient floor management.
- Trained new team members, enhanced service quality.
- Coordinated events and parties to increase restaurant revenue.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Managed daily operations for smooth restaurant functioning.
- Ensured compliance to health and safety regulations for safe dining environment.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Streamlined staff rotas to optimise efficiency.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Established safe and secure dining environment with strong sanitation standards.
Restaurant shift Incharge
Dunes hotel
Dubai, UAE
2022.01 - 2024.08
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Education
TUV nords
ISO 22000HACCP level 3
TSI quality controll International standard Masters in Travel and Tourism Management - Tourism and Hospitality
Banglore University
Banglore , 01.2019
Skills
- P and L accountability
- Restaurant marketing strategies
- Service standards compliance
- Brand promotion knowledge
- Vendor relationship
- Table setting standards
- Promotion and upselling techniques
- Communication excellence
- Cost control expertise
- Crisis management capabilities
- Efficient organiser
- Profit margin enhancement
- Advanced culinary knowledge
- Health and Safety Compliance
- Sales techniques
- Employee management
- Staff training
- Strong work ethic
- Waste reduction
- Brand standards promotion
- Forecasting and planning
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Restaurant Manager
Filli cafe MNC
2024.11 - Current
Restaurant shift Incharge
Dunes hotel
2022.01 - 2024.08
TUV nords
HACCP level 3
Masters in Travel and Tourism Management - Tourism and Hospitality
Banglore University