Sujit Jha

(Channel Partner for Emirates NBD Bank)

• Offering customers a complete banking package, including account opening, credit cards, and personal loans under one streamlined process.
• Conducting customer profiling and eligibility checks to recommend suitable products.
• Managing end-to-end sales cycle: lead generation, pitching, documentation, KYC, compliance, and submission.
• Coordinating with Emirates NBD teams to ensure smooth and timely approvals.
• Achieving monthly sales targets through proactive outreach and field engagement.
• Providing after-sales support to enhance customer satisfaction and encourage referrals.
• Channel Partner for Emirates NBD

(Outsourced to Abu Dhabi Commercial Bank – ADCB)

• Managed Business Choice Account clients, delivering customized banking services and support.
• Resolved complex issues to drive customer satisfaction and strengthen business relationships.
• Executed targeted outbound calling campaigns to promote account upgrades, Foreign Currency (FCY) accounts, credit cards, and business loans.
• Conducted eligibility assessments for upgrades and FCY products based on transaction history.
• Streamlined customer journey from inquiry to product recommendation, boosting adoption rates.
• Ensured compliance by managing customer requests and reviewing operating instruction changes.
• Coordinated KYC documentation for efficient processing of account updates.
• Contributed to KYC remediation project through effective outreach and data collection.
• Outsourced to Abu Dhabi Commercial Bank – ADCB
• Monitored team performance, identifying areas for improvement and implementing corrective actions.

• Processed branch requests for recovery and reversal of charges, lien marking, and scheme code changes within established timelines.
• Monitored cheque book activities to ensure compliance with all processes and resolved related queries promptly.
• Prepared and submitted monthly MIS reports, including Dashboard Volume and CBS Role Rights.
• Generated reports for two thousand cash denominations during demonetization and submitted to compliance for RBI.
• Managed operations for FD accounts by processing opening and closing requests from branches efficiently.
• Handled video KYC for online FD bookings to streamline account setup and resolve related queries.

• Managed client inquiries for events and exhibitions, ensuring prompt follow-up on payments.
• Compiled MIS reports detailing event lists and participant information.

• Conducted internal audits across units including Internal Services, Account Services, Term Processing Centre, Wealth Management, Lending unit following established checklists.
• Performed monthly Currency Chest cash verifications and ensured compliance with all procedural checklists.
• Processed cheque book requests through CBOS for current and savings accounts and completed daily reconciliation of all orders.
• Investigated and resolved customer complaints received via Phone Banking and branch channels, managing escalations as necessary.
• Updated signature capturing and mandate records in SigCap in accordance with mandates authorized by the board resolution.

• Conducted internal audits for branches to ensure compliance with financial and non-financial regulations.
• Prepared and submitted internal MIS reports to assist management in informed decision-making.
• Provided necessary transaction information to investigating agencies such as Income Tax and CBI.
• Performed monthly ATM visits, verifying cash balance, collecting cheques, and reviewing CMS registers for accuracy.
• Updated signature capturing and mandates in SigCap according to board resolutions.