Hi, I’m
Sujith Kumar
DUBAI,UAE
Summary
Forward-thinker and expert negotiator with strong skills in business management and sales planning. Proven track record governing budgets using robust financial controls to boost revenue. Confident planning logistics, strengthening supplier relationships and analysing market performance.
Overview
13
years of professional experience
5
years of post-secondary education
Work history
FILLI CAFE DUBAI , UAE
Outlet manager
2022.04 - Current (4 education.years_Label & 2 education.months_Label)
Job overview
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Established safe and secure dining environment with strong sanitation standards.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Analysed operations to improve restaurant efficiency and service levels.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
Koramangala lounge & hotels Pvt ltdBengaluru
MANAGER OPERATIONS – INDIGO XP
2014.07 - 2020.12 (6 education.years_Label & 5 education.months_Label)
Job overview
- Leading the entire Food and Beverage operations for the outlet
- Setting a new SOP structure for the brand
- Overall looking after the HR, accounts, controls, sales, marketing, budgeting costing, and SOP standard for both outlets
- Incentive plan assisted in increasing the revenue by 4% to 5%
- Annual tie up with all the liquor distributors, thereby conducting regular events with liquor sponsorship deals
- Increase in revenue by 5% to 7%
- Reduced the food cost from 37% to 31% within 02 months
- Vendor management – Finalizing the best rates for procuring raw materials from the vendors across the city
- Menu engineering – Periodically changing the menu with the current trend in the market
- Quarterly food festivals enabled us to increase our footfalls
- Guest PR – Maintaining good relations with our regular guests assisted us to attract more clients across the city, thus our footfalls increased from 450 covers to above 650 covers during special events.
Bengaluru
CAPTAIN – BAK BAK BAR
2012.10 - 2014.03 (1 education.year_Label & 5 education.months_Label)
Job overview
- Always greet & welcome guests promptly in a warm and friendly Manner
- Always thank and give fond farewell to guests conveying anticipation for their next visit
- Assist guests with table reservation
- Assist guests while seating
- Ensure guests are serviced within specified time
- Has a good knowledge of menu and presentation standards
- Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette
- Able to answer any questions regarding menu and assist with menu selections
- Set tables according to type of event and service standards
- Record transaction/orders in Point of Sales systems at the time of order
- Communicate with the kitchen regarding any menu questions, the length of wait and product availability
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Check with guests to ensure satisfaction with each food course and beverages
- Responsible for clearing, collecting, and returning food and beverage items to the proper area
- Maintain cleanliness of work areas, china, glass, etc
- Throughout the shift
- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
- Present an accurate final bill to the guests and process payment.
Bengaluru
SR STEWARD – MANCHESTER UNITED BAR & RESTAURANT
2011.07 - 2012.09 (1 education.year_Label & 2 education.months_Label)
Job overview
- Setting tables and placing seasonal decorations, candles, and tablecloths
- Welcoming customers, seating them, serving them water or refilling their glasses
- Delivering beverages from the bartender
- Keeping menus clean and presenting them to customers
- Stocking wait staff serving stations with napkins, utensils, trays, and condiments
- Assisting the wait staff with all aspects of service
- Clearing tables and preparing them for the next customers
- Assisting in cleaning and opening or closing tasks
- Scraping food from dirty dishes, pots, pans, plates, flatware, and glasses, washing dirty dishes, and putting them away
- Assisting with sweeping, mopping, and polishing the restaurant, bar, kitchen, and equipment
- Transporting used linen to or from the laundry or housekeeping section
- Assisting with unloading and storing stock.
Education
VIRTUAL SCHOOL OF MANAGEMENT STUDIESBangalore, Karnataka
BHM IN Hospitality Management from HOSPITALITY & TOURISUM
2012.06 - 2015.06 (3 education.years_Label)
University overview
- Graduate with BHM
SNHSS AyyappankavuKochi, Kerala
Plus 2
2004.01 - 2006.04 (2 education.years_Label & 3 education.months_Label)
Skills
- New store opening
- Budgeting, Costing & P&L
- Staff Handling, Recruitment and Training
- Event Management
- Liquor Sponsorship
- MS Word & MS Excel
- ERP & POS
- Inventory control
- Store management
- Customer service
- Brand building
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Tamil
Fluent
Kannada
Fluent
Timeline
Outlet manager
FILLI CAFE
2022.04 - Current (4 education.years_Label & 2 education.months_Label)
MANAGER OPERATIONS – INDIGO XP
Koramangala lounge & hotels Pvt ltd
2014.07 - 2020.12 (6 education.years_Label & 5 education.months_Label)
CAPTAIN – BAK BAK BAR
2012.10 - 2014.03 (1 education.year_Label & 5 education.months_Label)
VIRTUAL SCHOOL OF MANAGEMENT STUDIES
BHM IN Hospitality Management from HOSPITALITY & TOURISUM
2012.06 - 2015.06 (3 education.years_Label)
SR STEWARD – MANCHESTER UNITED BAR & RESTAURANT
2011.07 - 2012.09 (1 education.year_Label & 2 education.months_Label)
SNHSS Ayyappankavu
Plus 2
2004.01 - 2006.04 (2 education.years_Label & 3 education.months_Label)