Sukanya Krishna
Dubai,UAE
Summary
Results-driven Administrative & Operations Professional with 10+ years of experience spanning facility management, warehouse and inventory operations, manpower coordination, customer service, logistics, billing/invoicing, and school administration. Demonstrated expertise in client relationship management, warehouse and stock control, manpower deployment, documentation control, procurement coordination, and operational planning. Skilled at streamlining processes, resolving service escalations, and ensuring consistent service delivery across multiple client sites and warehouse facilities. Known for maintaining accuracy, compliance, and service excellence in fast-paced, multi-site environments.
Overview
13
13
years of professional experience
6
6
Languages
Work history
Admin & Client Coordinator / Operations Supporter
Wonderful Group of Companies
Dubai, UAE
12.2024 - 06.2026
- Act as the primary liaison between clients and internal departments to ensure smooth and efficient service delivery.
- Coordinate manpower deployment, including security guards, lifeguards, cleaning staff, and pest control technicians, in line with contractual requirements.
- Manage daily administrative operations such as documentation, official correspondence, contract preparation, and record maintenance.
- Prepare client quotations, service agreements, and related contractual documents accurately and promptly.
- Handle client inquiries, service requests, complaints, and escalations in a professional and timely manner.
- Prepare and process monthly client invoices, ensuring accuracy, timely submission, and follow-up on payments..
- Assist the Operations Manager in operational planning, scheduling, and execution of services across multiple client sites.
- Monitor ongoing service operations to ensure compliance with service standards and timelines.
- Coordinate emergency staffing requirements and arrange last-minute manpower replacements when necessary.
- Track operational performance metrics and report service gaps or issues to senior management for corrective action.
Office Administrative Manager
Evergreen Pest Control Service LLC
Dubai, UAE
12.2023 - 11.2024
- Managed executive calendars, appointments, and internal meeting coordination to ensure smooth daily operations.
- Maintained and regularly updated internal databases and company records, ensuring data accuracy and compliance.
- Prepared and issued client invoices for pest control services rendered, tracking payment status and following up on outstanding balances.
- Prepared detailed monthly operational and performance reports using Microsoft Excel to support business decision-making.
- Coordinated administrative processes and delegated tasks to improve overall office efficiency and workflow.
- Organized staff travel arrangements, including flight bookings and accommodations, ensuring cost-effective and timely scheduling.
- Handled official correspondence, documentation, and communication with clients and vendors professionally.
- Supported management with documentation, reporting, and operational follow-ups to enhance productivity.
Admin, Sales Coordinator & Warehouse Manager
Limitless Electromechanical Works LLC
Dubai, UAE
12.2021 - 11.2023
- Prepared project-based quotations and shared them with clients via email in a timely and professional manner.
- Followed up with clients to obtain confirmation and approval on submitted quotations.
- Issued sales orders upon client confirmation, ensuring accuracy of items, pricing, and terms.
- Prepared sales invoices based on confirmed sales orders, ensuring correct billing details.
- Coordinated with internal teams to ensure project requirements matched quoted specifications before order issuance.
- Maintained organized records of quotations, sales orders, and invoices for each project.
- Tracked the status of pending quotations and proactively followed up with clients for confirmations.
- Communicated with clients regarding order status, pricing clarifications, and delivery timelines.
- Managed end-to-end warehouse operations, including receiving, inspection, and dispatch of raw materials and finished goods.
- Monitored incoming and outgoing stock movements, ensuring accurate tracking and timely inventory updates.
- Planned and coordinated daily pickups and deliveries, scheduling driver appointments to optimize logistics flow.
- Prepared packing lists and arranged outbound shipments via DHL and private logistics vendors.
- Oversaw procurement, sourcing, and vendor coordination for materials and supplies.
- Maintained purchasing records, pricing data, and inventory documentation for audit and reporting purposes.
- Provided administrative and coordination support to the Operations Manager across daily business functions.
- Followed up on payments and resolved invoicing or order-related discrepancies with clients.
School Administrator & Hindi Teacher
Elegant International Public School & Rajdeep International School
Kerala & Gujarat, India
06.2013 - 11.2021
- Teaching,Managed scheduling, record-keeping, reporting, and compliance documentation.
- Coordinated communication between parents, staff, and management.
- Handled conflict resolution and student counseling when required.
- Assisted in staff supervision and development programs.
- Contributed to curriculum planning and institutional improvement initiatives.
Education
Bachelor of Arts - Hindi
Dakshin Bharat Hindi Prachar University
ChennaiSkills
- Client Relationship Management
- Operations Coordination
- Administrative Support
- Quotation & Contract Preparation
- Billing & Invoice Processing
- Complaint Resolution & Escalation Handling
- Documentation & Record Management
- Vendor Coordination
- Dispatch & Logistics Coordination
- Inventory Monitoring
- Team Collaboration & Leadership
- MS Office (Word, Excel, Outlook)
- MS Office Suite: MS Word, MS Excel & MS Outlook
- Odoo software
- Database & Record Maintenance
- Email Handling
LANGUAGES
English
Fluent
Hindi
Fluent
Malayalam
Native
Gujarati
Fluent
Tamil
Upper intermediate
Punjabi
Beginner
Timeline
Admin & Client Coordinator / Operations Supporter
Wonderful Group of Companies
12.2024 - 06.2026
Office Administrative Manager
Evergreen Pest Control Service LLC
12.2023 - 11.2024
Admin, Sales Coordinator & Warehouse Manager
Limitless Electromechanical Works LLC
12.2021 - 11.2023
School Administrator & Hindi Teacher
Elegant International Public School & Rajdeep International School
06.2013 - 11.2021
Bachelor of Arts - Hindi
Dakshin Bharat Hindi Prachar University