SUKHJEET SINGH
Abu Dhabi
Summary
Proven track record in enhancing customer loyalty and streamlining travel arrangements, demonstrated during tenure at LIBERTY TRAVEL BUREAU. Expert in GDS knowledge and strong communication, I excel in resolving customer inquiries with professionalism, significantly improving client satisfaction.
Overview
12
12
years of professional experience
Work History
Travel Consultant
LIBERTY TRAVEL BUREAU
06.2019 - 11.2023
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Light Vehicle Driver
LIGHT VEHICLE DRIVER + TRAVEL CONSULTANT
03.2014 - 09.2019
- Maintained excellent driving record with zero accidents or traffic violations during employment tenure.
- Assisted clients with loading and unloading luggage or packages while ensuring their belongings were handled carefully.
- Skilled driving in poor weather conditions.
- Maintained clean driving record, adhering to [State] laws and safety standards.
Customer Service Representative
Customer Service Represenative
02.2012 - 01.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Technology Education
PUNJAB
PUNJAB04.2015
High School Diploma -
PUNJAB
PUNJAB03.2011
High School Diploma -
PUNJAB
PUNJAB03.2008
Skills
- Strong Communication Skills
- GDS knowledge
- Hotel Accommodations
- Travel research
Languages
Punjabi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Travel Consultant
LIBERTY TRAVEL BUREAU
06.2019 - 11.2023
Light Vehicle Driver
LIGHT VEHICLE DRIVER + TRAVEL CONSULTANT
03.2014 - 09.2019
Customer Service Representative
Customer Service Represenative
02.2012 - 01.2013
Bachelor of Science - Technology Education
PUNJAB
High School Diploma -
PUNJAB
High School Diploma -
PUNJAB
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