Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Affiliations
Certification
Timeline
Hi, I’m

Sulafa Elimam

uae ,Dubai
Sulafa Elimam

Summary

Proactive and outgoing individual with keen desire to gain work experience and learn from customer service team. Offers excellent organisational and time management skills to complete tasks within deadlines. Quick learner, confident at working in fast-paced environments.

Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.

Reliable customer service representative with background in providing professional and helpful support to new and existing clients. Friendly, hardworking and energetic communicator. Proven success at improving customer retention through exceptional service and account management.

Hardworking student with excellent interpersonal and communication skills. Ready to learn from customer service team and gain practical experience. Enthusiastic about helping others and delivering exceptional customer service.

Motivated Customer Service Officer with [Number] years of [Type] industry experience. Delivers on team goals through planning and collaboration. Skilled in data analysis and CRM reporting.

[Job Title] with dynamic sales and relationship building experience. Converts diverse customer base with tailored product recommendations. Offers lead generation and sales tracking expertise.

Dedicated professional with proactive and solution-focused approach, always striving to deliver top-notch customer service. Excellent communication and problem-solving skills, combined with solid foundation in handling customer inquiries and resolving issues amicably. Eager to contribute to positive customer experiences and operational success in [Desired Position] role.

Customer-focused professional with significant experience in customer service roles. Consistently enhances customer satisfaction through strong problem-solving skills and clear communication. Committed to building lasting customer relationships and improving service processes.

Knowledgeable about fostering positive customer relationships and delivering exceptional service. Offering strong communication, problem-solving, and organisational skills with keen attention to detail. Ready to use and develop customer service, teamwork, and conflict resolution skills in [Desired Position] role.

Overview

6
years of professional experience
1
Certification

Work history

Yes
Dubai , UAE 🇦🇪

Customer service officer
01.2004 - 12.2006

Job overview

  • Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
  • Followed company guidelines to ensure consistent quality of service.
  • Liaised between customers and management for effective resolution of issues.
  • Resolved conflicts quickly whilst preserving positive business relationships.
  • Improved customer satisfaction by providing prompt and efficient service.
  • Conducted regular follow-up calls for improved customer retention rates.
  • Met daily targets by efficiently managing workload within set timelines.
  • Collaborated closely with team members to provide seamless service experience.
  • Facilitated smooth transactions by accurately processing sales and payments.

Yes
Dubai , Gargash insurance company

Underwriter in an insurance company
03.2001 - 12.2003

Job overview

  • Promoted client satisfaction with swift decision making in policy approvals.
  • Analysed financial data to determine the risk of granting insurance coverage.
  • Reviewed existing policies to ensure proper adjustment of premiums or cancellation if necessary.
  • Attended relevant industry seminars, keeping abreast of market trends affecting underwriting decisions.
  • Balanced customer needs whilst adhering to strict regulatory standards within the insurance industry.
  • Developed strong relationships with brokers for seamless application process.
  • Assessed insurance applications for approval, ensuring company profitability.
  • Improved risk management by conducting thorough research and analysis on potential clients.
  • Collaborated with other departments, ensuring consistent approach towards risk evaluation.
  • Facilitated effective communication, enhancing team performance and morale.
  • Updated knowledge in insurance law and regulations through continuous professional development.

Education

Alum hight school 🏫 for girls
Khartoum Sudan

A-Levels from Science
03.1986

University overview

  • Course of study in [Area of study]
  • Continuing education courses in [Area of study]
  • Level [Number] qualification
  • Awarded [Type] Scholarship
  • Honours Society Member
  • Held [Type] role with [Name of club or society]
  • Captain of [Sport] team
  • Honours Degree
  • Dissertation in [Subject]
  • [Award Name] Recipient

Skills

  • Communication proficiency
  • Social media customer support
  • Follow-Up procedures
  • Billing inquiries handling
  • Bilingual or multilingual
  • Knowledge of company policies
  • Tactful feedback
  • Sales persuasion
  • Basic bookkeeping
  • Cross-Selling products
  • Up-Selling services
  • Service-Oriented mindset
  • Team player
  • Complaint management
  • Customer Service
  • Multidisciplinary teamwork
  • Salesforce
  • Customer engagement
  • Extensive product knowledge

Languages

English
Advanced
C1

Accomplishments

Accomplishments
  • Upsold additional products, increasing monthly revenue [Number]%
  • Implemented [Type] process, streamlining work and increasing efficiency [Number]%
  • Supervised team responsible for executing well on projects, leading to [Number]% increased revenue.
  • Documented and resolved [Issue], contributing to [Result].
  • Collaborated with team of [Number] in development of [Project name].

Affiliations

Affiliations
  • The Chartered College of Teaching
  • Association for Project Management

Certification

  • Certified Software Development Professional

Timeline

Customer service officer
Yes
01.2004 - 12.2006
Underwriter in an insurance company
Yes
03.2001 - 12.2003
Alum hight school 🏫 for girls
A-Levels from Science
Sulafa Elimam