Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic
SULAIMAN SEMPALA

SULAIMAN SEMPALA

Dubai,UAE

Summary

Results-driven and passionate sales personal with one year experience in building/customer relationship and consistently exceeding sales targets. proven track record of success in boutique.

Skilled in negotiations, communication and relationship building.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work history

Security guard

Securitas ( chanel boutique )
DUBAI, UAE
02.2022 - Current
  • Detected intrusion attempts using advanced surveillance technology, preventing loss or damage to property.
  • Identified potential threats by conducting thorough risk assessments.
  • Enforced company policies by educating staff about security procedures.
  • Utilised conflict resolution skills to defuse potentially volatile situations effectively.
  • Assisted in evacuation drills, ensuring smooth execution of safety protocols.
  • Managed access control systems to prevent unauthorised entry into premises.
  • Ensured premises safety through regular patrols and surveillance.
  • Provided excellent customer service, assisting visitors with directions or inquiries.
  • Handled day-to-day and emergency incidents with a calm, professional demeanour, enabling positive outcomes.
  • Conducted fire and security alarm testing to create stable systems.
  • Operated scanners to screen guests and belongings.
  • Administered effective first aid and liaised with emergency services.
  • Checked ID cards and documented details in security log.

Security guard

Carrefour
Dubai
02.2019 - 08.2021
  • Resolved complaints efficiently, retaining customer trust and loyalty.
  • Fostered positive relationships with clients, promoting brand loyalty.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided excellent customer service, assisting visitors with directions or inquiries.
  • Conducted daily equipment checks to ensure operational readiness.
  • Enforced company policies by educating staff about security procedures.
  • Controlled crowds during peak hours with effective communication techniques.
  • Trained new staff on security protocols for improved team performance.
  • Ensured premises safety through regular patrols and surveillance.

Sales

Omega supermarket
Kampala, Uganda
02.2017 - 12.2018
  • Fostered a welcoming environment for visitors which improved public relations image of the company.
  • Mitigated risk by identifying potential issues whilst preparing reports and documents.
  • Handled customer inquiries effectively; increased customer satisfaction rates.
  • Liaised with other departments to ensure smooth inter-departmental communications.
  • Developed sales strategies for higher profit margins.
  • Resolved client issues promptly, ensuring high levels of customer retention.
  • Provided top-notch customer service, enhancing company reputation for quality products and services.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.

Education

SIRA CERTIFICATE - SECURITY

Police Academy
UAE
05.2015 - 05.2019

High school - ARTS

KOLOLO HIGH SCHOOL
UGANDA
02.2004 - 11.2006

Skills

  • Understanding customer needs
  • Strategic planning capabilities
  • Product demonstrations
  • Personal search procedures
  • Verbal communication
  • Attention to Detail
  • Keen observer
  • Dispute and conflict resolution
  • Traffic control
  • File and records management

Languages

English
Fluent

Affiliations

  • Reading

Timeline

Security guard

Securitas ( chanel boutique )
02.2022 - Current

Security guard

Carrefour
02.2019 - 08.2021

Sales

Omega supermarket
02.2017 - 12.2018

SIRA CERTIFICATE - SECURITY

Police Academy
05.2015 - 05.2019

High school - ARTS

KOLOLO HIGH SCHOOL
02.2004 - 11.2006

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SULAIMAN SEMPALA