SULATAN QADIR

• Assisted customers with reservations, ticketing, and boarding, resulting in a reduction in customer wait times.
• Providing accurate route and bus information and quoting them charges.
• Managed the onboarding process for passengers, including assisting with ticketing, baggage, and seating requests.
  Issuance of tickets in system with accurate customer information.
• Acquiring correct information such as name and contact details to avoid further inconvenience.
• Receiving and updating payments in system.
• Checking national ID before issuance of ticket,
• Oversaw day-to-day communications with ticketing company and department leads and management of box office staff.

• Assisted with basic administrative tasks such as photocopying, filing, and faxing
• Processed payments and invoices accurately and in accordance with company procedures.
• Greeting customers in professional manner.
• Scheduled and confirmed appointments accurately, resulting in fewer missed appointments
• Provided information to visitors and callers, referring them to the appropriate department
• Monitored office supplies and placed orders to ensure adequate stock
• Ordered office supplies, managing and replenishing stock levels.