Suleima Soucatali

• Delivered exceptional service, contributing to repeat patronage from satisfied customers.
• Assisted customers with their queries, providing excellent service at all times.
• Implemented feedback from customers into service improvement initiatives for better engagement levels.
• Addressed customer queries promptly, enhancing overall customer service quality.
• Engaged in regular training sessions to keep abreast of best practices in conflict resolution and customer service.
• Collaborated with various departments to deliver excellent customer service.

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• Facilitated seamless check-ins through meticulous attention to detail and accuracy in document verification.
• Assisted passengers for smooth boarding process.
• Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
• Maintained high standards of customer service under pressure during peak times.
• Improved customer satisfaction by efficiently resolving complaints and issues.
• Handled difficult situations calmly, delivered positive outcomes under pressure.

• Perfected the art of upselling beverages and desserts for profit maximisation.
• Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
• Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.
• Delivered prompt, efficient service to ensure customer satisfaction.
• Worked effectively under pressure during peak hours, ensuring timely services.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.