Sulochana Sharma
Subject Matter Expert in Indian passport and visa service
Bur Dubai, Dubai
Summary
Professional with deep expertise in subject matter, prepared to drive impactful outcomes. Skilled in effective communication and problem solving. Committed to making meaningful contributions for the growth of Team and the Company.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Subject Matter Expert
BLS International
05.2023 - 08.2024
- Quality check of application processed by others to ensure minimum errors.
- Training others on process and new updates, coaching them on how to increase speed of service without effecting the quality of application.
- Attending to difficult applicants, and ensuring their queries, doubts and grievance are met in a pleasant and polite manner.
- Manage the floor and guide the staffs in absence of supervisors.
Customer Service Executive
BLS International
12.2018 - 05.2023
- Communicating with the applicants in a polite and helpful manner, answering their queries, assisting with their form filling process.
- Complete documentation check for validity and authenticity of relevant documents and verification as per the set standard and guidelines.
- Stay updated of any changes in SOP by EOI/CGI, and update my peers of the same.
Tele Sales Executive/Administrator
Himalayan Tourism
01.2017 - 10.2018
- Attending to inbound calls from Hotels, Travel agencies and interested parties and educating them of the tourist attractions of North East India and helping them choose the package that suits their interests and fits their budget.
- Assigning a person to pick the guests from their point of arrival, welcoming them and directing them to their hotels. Informing them and hotel for the time of their next day's pickup towards their intended place of tour.
Education
Bachelor in Arts -
North Bengal University
01.2017
Senior Secondary - undefined
WB Board
01.2014
Secondary Education - undefined
WB Board
01.2012
Skills
- Adaptable and Quick Learner
- Problem Solving and Result Oriented
- Strong Inter-Personal Skills
- Team Player
- Attention to Detail
- Training and mentoring
Timeline
Subject Matter Expert
BLS International
05.2023 - 08.2024
Customer Service Executive
BLS International
12.2018 - 05.2023
Tele Sales Executive/Administrator
Himalayan Tourism
01.2017 - 10.2018
Senior Secondary - undefined
WB Board
Secondary Education - undefined
WB Board
Bachelor in Arts -
North Bengal University
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