Sultan Alkaabi
Alain,UAE
Summary
IT Infrastructure professional with a Bachelor's degree in IT Security and experience supporting enterprise banking systems at Commercial Bank International (CBI). Skilled in infrastructure operations, system implementation, network security, and developing internal solutions to improve operational efficiency. A proactive and adaptable professional with strong analytical and problem-solving abilities, committed to delivering secure, reliable, and high-quality IT services.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Graduate Officer IT - IT Infrastructure
Commercial Bank International
Sharjah, UAE
2025.12 - Current
- Supported implementation of a large-scale enterprise banking platform by preparing infrastructure, validating systems, and assisting with deployment to ensure seamless service delivery.
- Collaborated with infrastructure, application, and vendor teams to execute critical system upgrades and migrations while maintaining business continuity and operational stability.
- Delivered post-deployment support through system monitoring, incident resolution, and infrastructure optimization to ensure reliable production operations.
IT Intern - User Support Department
Sheikh Tahnoun Medical City (STMC), SEHA
Al Ain City, UAE
2025.05 - 2025.08
- Provided technical support by taking and resolving IT tickets across hospital departments, ensuring minimal downtime and high user satisfaction.
- Gained hands-on experience with system compliance standards for secure hospital IT infrastructure.
- Assisted the Asset Management team on tracking and updating medical IT equipment in Al Wagan Hospital.
- Took initiative on a major IT upgrade project, updating 140 COWs (Computers on Wheels) across the hospital.
Customer Happiness Associate
Life Pharmacy LLC.
Al Ain City, UAE
2023.12 - 2025.11
- Executed customer service tasks under minimal supervision, ensuring satisfaction and trust.
- Analyzed data and information from diverse sources to support customer needs.
Customer Happiness Consultant
Tadbeer
Al Ain City, UAE
2021.02 - 2021.10
- Assisted customers with processing government documents for domestic workers.
- Resolved issues promptly, enhancing client experience.
Education
Bachelor of Science - Information Technology
United Arab Emirates University (UAEU)
Al Ain City, Abu Dhabi 2020.08 - 2026.05
Skills
Network analysis & monitoring: Wireshark, Cisco Packet Tracer
Network security & infrastructure: Cisco tools, firewall concepts
Database fundamentals: Oracle
IT troubleshooting, helpdesk ticketing, asset management
Basic Python scripting & Linux environments
Problem-solving
Time management
Clear communication with technical and non-technical users
Languages
English
Fluent
Arabic
Native
Certification
- Data Security Cisco Learning & Certifications – 2023 | Explored principles of securing data at rest and in transit, including encryption methods, data integrity, and access controls.
- Network Security Cisco Learning & Certifications – 2023 | Hands-on knowledge of firewalls, IDS, and strategies for protecting network infrastructure.
- Ethical Hacking Cisco Learning & Certifications – 2024 | Focused on penetration testing and mitigating security risks.
Affiliations
- Football
- Computer Building
- Trading
Timeline
Graduate Officer IT - IT Infrastructure
Commercial Bank International
2025.12 - Current
IT Intern - User Support Department
Sheikh Tahnoun Medical City (STMC), SEHA
2025.05 - 2025.08
Customer Happiness Associate
Life Pharmacy LLC.
2023.12 - 2025.11
Customer Happiness Consultant
Tadbeer
2021.02 - 2021.10
Bachelor of Science - Information Technology
United Arab Emirates University (UAEU)
2020.08 - 2026.05