SULTAN ALSHEEBANI
Abu Dhabi
Summary
Strategic banking operations leader with 6 years of experience driving efficiency, automation, and regulatory compliance across payments, ICCS, and digital banking. Skilled in leading cross-functional teams, enhancing audit readiness, and optimizing end-to-end operational processes under ITMAM. Oversaw multiple units including Cards, Account Services, Payments, Lending, Central Cash Operations, and the Contact Center, ensuring smooth delivery and customer satisfaction. Recognized for combining precision, innovation, and leadership to deliver seamless operations and measurable business results.
Overview
10
10
years of professional experience
7
7
Certification
Work History
Operations Officer
Al Hilal Bank
01.2019 - Current
- Progressively advanced through roles in Remittances, ICCS & Operations
- Oversaw multiple operational units under ITMAM — including Cards, Account Services, Payments, Lending, Central Cash Operations, and the Contact Center — ensuring smooth end-to-end delivery, SLA compliance, and strong customer satisfaction.
- Automated BRF reporting and reconciliation across core banking and payment systems.
- Strengthened audit readiness and control frameworks in partnership with Audit & Risk.
- Oversaw complaints management across departments, ensuring same-day closure.
- Led onboarding of 100K+ customers to the Temenos digital platform (UAT & rollout).
- Managed ICCS clearing operations and ensured compliance with CBUAE cut-off timings.
- Processed remittances and WPS transactions with 99% accuracy and zero backlogs.
Medical Claims & Underwriting Officer
Al Hilal Takaful Insurance
03.2017 - 01.2019
- Processed medical reimbursements and coordinated with pharmacies/providers.
- Prepared underwriting assessments and issued quotations aligned with risk guidelines.
- Built strong relationships with healthcare providers, improving claim turnaround.
Claims Assistant, Motor Department
Abu Dhabi National Insurance Company (ADNIC)
11.2015 - 03.2017
- Managed high-volume motor claims and reconciliations with accuracy and compliance.
- Prepared departmental reports and trained new team members to enhance efficiency.
Education
Master’s Degree - Global Finance & Banking
Swiss Business School
01.2024
Bachelor's degree - business administration (Quality & Strategy)
Higher Colleges of Technology
01.2018
Skills
- Operational efficiency
- Employee performance
- Operations management
- Regulatory compliance
- Problem-solving
- Organizational efficiency
- Department oversight
Certification
- FinTech Innovations Specialization — University of Michigan (2025)
- Risk Management Specialization — New York Institute of Finance (2025)
- Information Systems Auditor (ISA) — University of California, Davis (2025)
- Certified Islamic Banking Executive (CIBE) — Dar Al Sharia Islamic Finance Consultancy LLC
- AML/CFT, Consumer Protection, Data Privacy & CPF Compliance — Al Hilal Bank
Languages
Arabic — Fluent
English — Fluent
Timeline
Operations Officer
Al Hilal Bank
01.2019 - Current
Medical Claims & Underwriting Officer
Al Hilal Takaful Insurance
03.2017 - 01.2019
Claims Assistant, Motor Department
Abu Dhabi National Insurance Company (ADNIC)
11.2015 - 03.2017
Bachelor's degree - business administration (Quality & Strategy)
Higher Colleges of Technology
Master’s Degree - Global Finance & Banking
Swiss Business School