SULTAN NASIR KHAN
United Arab Emirates
Summary
Detail-oriented Payment Operations Officer with strong experience in processing transactions, ensuring accuracy, and maintaining compliance with financial regulations. Skilled in handling payment systems, monitoring reconciliations, and improving operational efficiency to support organizational goals.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Payment executive
BANQUE MISR
Dubai, United Arab Emirates
2017.04 - Current
- Collaborated with cross-functional teams to streamline payment processes and improve operational efficiency.
- Managed daily operations related to foreign currency transactions, ensuring accuracy and compliance with regulatory standards.
- Created detailed documentation for foreign currency payment processes, facilitating improved on-boarding for new team members.
- Resolved discrepancies in foreign currency transactions promptly, maintaining high levels of customer satisfaction.
- Coordinated with compliance teams to ensure all foreign currency payments adhered to international regulations.
- Engaged in project management activities, leading initiatives to streamline payment processes.
Banking Service Officer
STANDARD CHARTERED BANK
Karachi
2015.05 - 2016.11
- Debit Card and Cheque books Management
- Pay Orders / Banker’s Cheques
- Stop Cheques
- Clearing Cheques (Inward & Outward)
- Telegraphic Transfers (Local & International)
- Compliance & Risk Control
- Customer Service & Issue Resolution
- Record Keeping & Reporting
Customer Service Executive
SONERI BANK
Karachi
2014.03 - 2015.05
- Communications Management: Manage large amounts of inbound and outbound calls, emails, or live chats in a timely manner.
- Issue Resolution: Identify customer needs, clarify information, research complex issues (such as billing or technical problems), and provide effective solutions.
- Documentation: Accurately document call details, customer interactions, complaints, and account updates in the database.
- Information Provision: Explain company policies, procedures, and product features clearly to callers.
- Escalation and Feedback: Route complex or unresolved queries to senior management and report recurring call trends to the supervisor.
- Quality Adherence: Follow established call scripts and standard operating procedures (SOPs) to ensure consistent service quality.
Customer Service Executive
ALLIED BANK
Karachi
2011.10 - 2013.11
Education
Bachelor Of Commerce -
University of Karachi
Karachi 2005.01 - 2009.01
MBA - Supply Chain
Iqra University
2012.01 - 2017.01
Skills
Payment System: FTS , FCUBS , Swift Alliance MT & MX
AML, Fraud Prevention & Financial Crime Controls
Languages
English
Advanced
Urdu
Fluent
Punjabi
Upper intermediate
Hindi
Advanced
Certification
Anti-Money Laundering, Fraud Prevention & Financial Crime , Thomson Reuters.
Data Privacy (Global Edition) , Thomson Reuters.
Information Security & Cyber Risk Awareness , Thomson Reuters.
Working with a third party & Conflict of Interest, Jadarat.
Financial Crime and Proliferation, Complify Global.
Collaborating and Creating Synergy, Jadarat.
Agility & Resilience, Jadarat.
Consumer Protection - CBUAE, Complify Global.
Operational Risk Management, Complify Global.
FATCA Essentials - Thomson Reuters.
University Projects
- Research & Thesis, Impact of Lean Manufacturing Practices on Environment and Sustainable Development.
- Research on Organizational behavior of SOORTY TEXTILE.
- Reports, Distribution and logistics of English Biscuit Manufacturing.
- Procurement and logistics of AGHA KHAN HOSPITAL., Marketing Project.
- Relaunch of CAMAY Soap with new Strategies.
References
Will be furnished upon request
Timeline
Payment executive
BANQUE MISR
2017.04 - Current
Banking Service Officer
STANDARD CHARTERED BANK
2015.05 - 2016.11
Customer Service Executive
SONERI BANK
2014.03 - 2015.05
MBA - Supply Chain
Iqra University
2012.01 - 2017.01
Customer Service Executive
ALLIED BANK
2011.10 - 2013.11
Bachelor Of Commerce -
University of Karachi
2005.01 - 2009.01