Sumaia Salah Omar Theyab
Abu Dhabi
Summary
Enthusiastic Customer Relations Coordinator with over 9 years experience in health sector . Well-versed in resolving escalated issues to maintain client loyalty and satisfaction. Expert team leadership, planning and organizational skills working as Team leader Assistant managing team of 12 employees directing and improving operations with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
Work History
Customer Relations Coordinator
Abu Dhabi Health Services Company – SEHA
01.2018 - Current
· Conducted regular audits on process compliance, ensuring adherence to established KPI standards for quality service delivery.
· Managed high-volume periods, maintaining professionalism under pressure while providing timely assistance to customers.
· Trained new employees, ensuring a comprehensive understanding of company policies and procedures related to customer service.
· Cross-trained existing employees to maximize team agility and performance.
· Maximized performance by monitoring daily activities and mentoring team members.
Patients Access Representative
Abu Dhabi Health Services Company – SEHA
05.2015 - 01.2018
· Built partnerships with diverse internal teams like Medical, Pharmacy, HIM, finance, and operations departments to streamline processes.
· Implemented proactive strategies for anticipating and managing potential customer concerns.
· Accomplished multiple tasks within established timeframes.
Environmental Awareness Programs Coordinator
Environment Agency – Abu Dhabi
01.2014 - 05.2015
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Education
Bachelor of Science - General Biology With Minor On Gelogy
United Arab Emirates University
Al Ain, United Arab Emirates06.2012
The Art and Science of Neuro-Linguistic Programming, Diploma -
The International NLP Trainers Association
Al Ain, United Arab EmiratesSkills
- Creative thinking and problem solving skills
- Customer Relationship Management
- Teamwork and Collaboration
- Document and Records Management
- Healthcare industry understanding
- Stress Tolerance
Personal Information
- Date of Birth: 04/19/89
- Nationality: Emirati
Major Training Courses
Abu Dhabi Food Control Authority, Biological Analyst, Al Ain, United Arab Emirates, 07/2012, 09/2012,
Conducted a Quality Control system in the Microbiology Unit., Used a standard procedure manual to conduct biological analysis on standard parameters., Compiled and edited comprehensive quality control reports., Participated in the inventory process.
United Arab Emirates University, Laboratory Assistant, Al Ain, United Arab Emirates, 04/2012,
Conducted qualitative and quantitative microbial tests for water samples., All the results were documented with detailed analysis.
Du, Work skills training program, Abu Dhabi, United Arab Emirates, 05/2011,
Completed courses: - Interview skills. - Problem solving & decision-making. - Think on your feet.
Awards
- Certificate of appreciation as Top Performing Patient Access Representatives in SEHA. March 2023
- Environmental Ambassador since 2014 till now. Organized and participated in many environmental campaigns, events, and workshops.
- Lunched an own home-based business with the trade mark: Afcar Design.
- Second place winner of annual environmental competition 2013 "public service announcement category".
- First place winner of Inter-college Cultural Cup Competition 2012.
- Third place winner of annual environmental competition 2011 "public service announcement category".
Hobbies and Interests
- Photography.
- Business and marketing.
- Graphic design.
Timeline
Customer Relations Coordinator
Abu Dhabi Health Services Company – SEHA
01.2018 - Current
Patients Access Representative
Abu Dhabi Health Services Company – SEHA
05.2015 - 01.2018
Environmental Awareness Programs Coordinator
Environment Agency – Abu Dhabi
01.2014 - 05.2015
Bachelor of Science - General Biology With Minor On Gelogy
United Arab Emirates University
The Art and Science of Neuro-Linguistic Programming, Diploma -
The International NLP Trainers Association
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