Suman Bhandari
Front desk receptionist
Dubai
Summary
Seeking a career opportunity to work with a reputed professional life.
Experienced with guest service and hospitality management, ensuring welcoming environment and efficient operations. Utilizes effective communication and problem-solving skills to address guest needs promptly. Track record of maintaining professional demeanor and ensuring high levels of guest satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
4
4
Languages
Work History
Concierge
Inaya Facilities Management
06.2021 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Managed check-in and check-out procedures for guests.
Front desk receptionist
Concordia Dmcc
11.2016 - 09.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Greeted visitors warmly, creating positive first impression of organization.
- Resolved customer problems and complaints.
Education
SSC - Major English
Sandeepani Vidhya Niketan High School
Hyderabad, TelanganaHigh school or equivalent - science
Narayana Jr. College
Bachelors - undefined
Aadikavi bhanubhakta campus
Skills
Client support
Certification
Dubai Protective System (DPS), Got trained under Dubai police for the license of safety (DPS)
Personal Information
- Willing To Relocate: Anywhere
- Passport Number: 09079135
- Passport Date Of Issue: 08/11/15
- Passport Expiry Date: 08/10/25
- Date of Birth: 11/15/92
- Gender: Male
- Nationality: Nepali
- Marital Status: Single
Disclaimer
I hereby declare that the particulars furnished above are true to the best of my knowledge and belief.
Timeline
Concierge
Inaya Facilities Management
06.2021 - Current
Front desk receptionist
Concordia Dmcc
11.2016 - 09.2019
High school or equivalent - science
Narayana Jr. College
Bachelors - undefined
Aadikavi bhanubhakta campus
SSC - Major English
Sandeepani Vidhya Niketan High School
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