SUMAN BHANDARI
Dubai,UAE
Summary
Self-Motivated, enthusiastic, hardworking, determined to accept new challenges with a positive attitude. Excellent analytical and organizational skills and ability to meet deadlines while maintaining smooth, cooperative working relationship with colleagues. Currently looking for a new and challenging position which will make best use of existing skills and experience whilst enabling further personal and professional development. Dedicated RGM with experience in restaurant management, inventory management and customer service. Friendly and hardworking communicator with proven success analyzing operations to improve efficiency and quality of service. Develops comprehensive business plans to promote profitable sales.
Overview
10
10
years of professional experience
Work history
Restaurant general manager
Jollibee
Dubai
2024.12 - 2025.05
- Details about my Current store: Name / Location: Jollibee Arabian Center Nr of staff: 12 team members + 3 shift managers Sales channels / segments: dinning, takeaway, delivery Avg nr. of daily transactions: 360
- Achieved cross training percentage 100% in Q1.
- Achieve sales growth of +24% in Q1.
- Streamlined processes for better service delivery and improved guest experience.
- Improved customer satisfaction by implementing innovative restaurant management strategies.
- Identified areas of improvement through regular performance reviews.
- Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
- Boosted profitability through effective cost control measures.
- Maintained a high standard of food quality with strict adherence to health and safety regulations.
- Fostered a positive working environment, resulting in lower staff turnover rates.
- Managed staff rosters for optimal productivity and efficiency.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
Restaurant general manager
KFC (Americana)
Dubai
2022.08 - 2024.11
- Company Overview:
- Details about my previous store: Name / Location: KFC Nashama Seating capacity: 60 seats Nr of staff: 16 team members + 3 shift managers Sales channels / segments: dinning, takeaway, car hop, delivery, drive through Avg nr. of daily transactions: 450
- Achievements: Consistent pass in Food Safety Audit ROCC done by NSF.
- Achieved 4.85 out of 5 in balance score card (BSC) in month of OCT 2023.
- Achieved highest sales growth by 23%.
- Received store with only 40% of full trained staff and 60% cross trained, in period of 3 months achieved the status of full trained 80% and 20% cross trained.
Assistant restaurant manager
KFC (Americana)
Dubai
2020.05 - 2022.08
Shift Supervisor
KFC (Americana)
Dubai
2018.03 - 2020.05
Team member
KFC (Americana)
Dubai
2016.05 - 2018.03
Cashier
Bhatbheteni General Trading
Nepal
2015.02 - 2016.05
Education
Degree - Administration
Colombus college
Certificate of Higher Education - Science
Columbus Higher secondary
Skills
- Profit optimization
- Food preparation and safety
- Staff development
- Customer service
- Employee management
- Cost-controls
- Strong work ethic
- Front of House (FOH) training
- Food service background
- Hospitality business management
- Wage management
- Restaurant cost control
- Staff scheduling
- Inventory control and record keeping
- Results-orientated
Personal Information
- Nationality: Nepalese
- Marital status: Married
- Visa status: Employment visa
References
References available upon request.
Timeline
Restaurant general manager
Jollibee
2024.12 - 2025.05
Restaurant general manager
KFC (Americana)
2022.08 - 2024.11
Assistant restaurant manager
KFC (Americana)
2020.05 - 2022.08
Shift Supervisor
KFC (Americana)
2018.03 - 2020.05
Team member
KFC (Americana)
2016.05 - 2018.03
Cashier
Bhatbheteni General Trading
2015.02 - 2016.05
Degree - Administration
Colombus college
Certificate of Higher Education - Science
Columbus Higher secondary