Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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SUMAN BHANDARI

SUMAN BHANDARI

Dubai,UAE

Summary

Self-Motivated, enthusiastic, hardworking, determined to accept new challenges with a positive attitude. Excellent analytical and organizational skills and ability to meet deadlines while maintaining smooth, cooperative working relationship with colleagues. Currently looking for a new and challenging position which will make best use of existing skills and experience whilst enabling further personal and professional development. Dedicated RGM with experience in restaurant management, inventory management and customer service. Friendly and hardworking communicator with proven success analyzing operations to improve efficiency and quality of service. Develops comprehensive business plans to promote profitable sales.

Overview

10
10
years of professional experience

Work History

Restaurant general manager

Jollibee
Dubai
12.2024 - 05.2025


  • Details about my Current store: Name / Location: Jollibee Arabian Center Nr of staff: 12 team members + 3 shift managers Sales channels / segments: dinning, takeaway, delivery Avg nr. of daily transactions: 360
  • Achieved cross training percentage 100% in Q1.
  • Achieve sales growth of +24% in Q1.
  • Streamlined processes for better service delivery and improved guest experience.
  • Improved customer satisfaction by implementing innovative restaurant management strategies.
  • Identified areas of improvement through regular performance reviews.
  • Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
  • Boosted profitability through effective cost control measures.
  • Maintained a high standard of food quality with strict adherence to health and safety regulations.
  • Fostered a positive working environment, resulting in lower staff turnover rates.
  • Managed staff rosters for optimal productivity and efficiency.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.

Restaurant general manager

KFC (Americana)
Dubai
08.2022 - 11.2024
  • Company Overview:
  • Details about my previous store: Name / Location: KFC Nashama Seating capacity: 60 seats Nr of staff: 16 team members + 3 shift managers Sales channels / segments: dinning, takeaway, car hop, delivery, drive through Avg nr. of daily transactions: 450
  • Achievements: Consistent pass in Food Safety Audit ROCC done by NSF.
  • Achieved 4.85 out of 5 in balance score card (BSC) in month of OCT 2023.
  • Achieved highest sales growth by 23%.
  • Received store with only 40% of full trained staff and 60% cross trained, in period of 3 months achieved the status of full trained 80% and 20% cross trained.

Assistant restaurant manager

KFC (Americana)
Dubai
05.2020 - 08.2022

Shift Supervisor

KFC (Americana)
Dubai
03.2018 - 05.2020

Team member

KFC (Americana)
Dubai
05.2016 - 03.2018

Cashier

Bhatbheteni General Trading
Nepal
02.2015 - 05.2016

Education

Degree - Administration

Colombus college

Certificate of Higher Education - Science

Columbus Higher secondary

Skills

  • Profit optimization
  • Food preparation and safety
  • Staff development
  • Customer service
  • Employee management
  • Cost-controls
  • Strong work ethic
  • Front of House (FOH) training
  • Food service background
  • Hospitality business management
  • Wage management
  • Restaurant cost control
  • Staff scheduling
  • Inventory control and record keeping
  • Results-orientated

Personal Information

  • Nationality: Nepalese
  • Marital status: Married
  • Visa status: Employment visa

References

References available upon request.

Timeline

Restaurant general manager

Jollibee
12.2024 - 05.2025

Restaurant general manager

KFC (Americana)
08.2022 - 11.2024

Assistant restaurant manager

KFC (Americana)
05.2020 - 08.2022

Shift Supervisor

KFC (Americana)
03.2018 - 05.2020

Team member

KFC (Americana)
05.2016 - 03.2018

Cashier

Bhatbheteni General Trading
02.2015 - 05.2016

Degree - Administration

Colombus college

Certificate of Higher Education - Science

Columbus Higher secondary

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SUMAN BHANDARI