Suman Giri
Abu Dhabi,AZ
Summary
Adept at enhancing guest experiences, I excelled in a fast-paced environment at PF Changs Restaurant, leveraging strong multitasking and customer service skills. Achieved seamless operations through proactive service and effective complaint resolution, significantly contributing to surpassing daily sales goals. Expert in beverage service and cash handling, I maintained a positive demeanor under pressure, supporting team efficiency and guest satisfaction.
Overview
10
10
years of professional experience
Work History
Bar Waiter
PF Changs Restaurant
05.2014 - Current
- Maintained clean and organized bar area.
- Served non-alcoholic beverages in bar environment.
- Anticipated guest needs and provided proactive service.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Provided recommendations for food pairings with selected beverages enhancing the overall dining experience for guests.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Communicated with guests to record orders and assess needs.
Education
High School Diploma -
Bagiswori Higher Secondary Education Board
Nepal,Bhakatapur07.2010
Skills
- Customer Service
- Strong multitasking
- Cleaning and sanitization
- Order Taking
- POS Systems
- Cash Handling
- Beverage Preparation
- Beverage Service
- Complaint resolution
- Item promotion
- High-volume dining
- Menu Recommendations
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
Bar Waiter
PF Changs Restaurant
05.2014 - Current
High School Diploma -
Bagiswori Higher Secondary Education Board
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