Suman Gurung
HEAD BARISTA
DUBAI,DUBAI
Summary
Accomplished Head Barista with a proven track record at SANDERSONS RESTAURANT LLC DUBAI, mastering latte art and enhancing customer satisfaction. Excelled in team leadership and specialty drink preparation, significantly fostering loyalty and reducing waste through effective inventory management. Skilled in both barista mentoring and resolving complaints, ensuring top-notch service and operational excellence.
Overview
12
12
years of professional experience
Work History
Head Barista
SANDERSONS RESTAURANT LLC DUBAI
01.2021 - Current
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily cafe operations as Head Barista.
- Demonstrated strong leadership skills while overseeing all aspects of daily cafe operations as Head Barista.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the cafe.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
Barista Maestro
Emirates Leisure Retail (COSTA COFFEE)
07.2017 - 12.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
Cashier
Kuwait Food Company (KFC)
06.2012 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree - Business Of Office Management
Schemes College
Kathmandu, Nepal10.2010
High School Diploma -
Manjari Secondary School
Kathmandu, Nepal01.2007
Skills
- Barista mentoring
- Specialty drink preparation
- Latte art mastery
- Food Safety Compliance
- Team Leadership
- Cash Handling
- Quality Control
- Resolving Complaints
Languages
Nepali
English
Hindi
Timeline
Head Barista
SANDERSONS RESTAURANT LLC DUBAI
01.2021 - Current
Barista Maestro
Emirates Leisure Retail (COSTA COFFEE)
07.2017 - 12.2020
Cashier
Kuwait Food Company (KFC)
06.2012 - 12.2015
No Degree - Business Of Office Management
Schemes College
High School Diploma -
Manjari Secondary School
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