Sumaya Ahmed Abu Said
Network Support Officer/ Data Centre Administrator
Dubai
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
3
3
years of professional experience
20
20
years of post-secondary education
2
2
Languages
Work History
Data Centre Administrator- ITD
National Bank of Abu Dhabi
Abu Dhabi
08.2008 - 04.2009
- Maintained network hardware and software and monitored the network to support network availability for end users.
- Assisted IT staff on troubleshooting issues and closing calls.
- Monitored system performance and responded to alerts.
- Audited production reports, tracking data entry, and processing errors.
Second Training
National Bank of Abu Dhabi, ITD
Abu Dhabi
06.2007 - 07.2007
- Analyzed problems and worked with teams to develop solutions.
- Monitored participant workflow and behaviors throughout training process
- Implemented diverse instructional methods, optimizing trainee engagement.
Data Entry Operator
National Bank of Abu Dhabi
Abu Dhabi
07.2006 - 08.2006
- Data Entry Operator/Verifier/Checker in IPOs, NBAD Share Center
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained an organized filing process.
First Training
Etisalat
Abu Dhabi
07.2006 - 08.2006
- Trained in Core data, Core voice, Transport network, Radio transmission, and mobile system
Education
Master of Science - Innovation and Change Management
01.2021 - 07.2023
Bachelor of Science - Electrical Engineering/ Communication Engineering
09.2003 - 06.2008
High School Diploma -
09.1990 - 07.2003
Skills
Creative problem-solving skills
Excellent Communication
Staff Management
Strategic planning
Documentation and reporting
Office administration
Additional Information
- Additional Info: - , UAE Driving License - Valid UAE Residence Visa
Areas of Interest
Quality Management
Strategic Planning
Innovation and Entrepreneurship
Computer Interfacing and Computer Networks
Timeline
Hamdan Smart University - Master of Science, Innovation and Change Management
01.2021 - 07.2023
Data Centre Administrator- ITD - National Bank of Abu Dhabi
08.2008 - 04.2009
Second Training - National Bank of Abu Dhabi, ITD
06.2007 - 07.2007
Data Entry Operator - National Bank of Abu Dhabi
07.2006 - 08.2006
First Training - Etisalat
07.2006 - 08.2006
Ajman University of Science & Technology Network - Bachelor of Science, Electrical Engineering/ Communication Engineering
09.2003 - 06.2008
Rosary School - High School Diploma,
09.1990 - 07.2003