SUMAYYA K SHAMSUDHEEN
Operations Manager
Abu Dhabi
Summary
Dynamic Operations Manager with a proven track record at AMERICAN EUROPEAN MEDICAL CENTER LLC, enhancing customer satisfaction and streamlining operations. Skilled in performance monitoring and staff management, I successfully implemented strategies that boosted profitability and fostered a culture of accountability, while ensuring compliance with quality standards.
Overview
5
5
years of professional experience
1
1
Language
Work History
Operations Manager
AMERICAN EUROPEAN MEDICAL CENTER LLC
10.2022 - 11.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and maintained relationships with external vendors and suppliers.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Quality Manager
HITECH DIAGNOSTICS CENTTER
06.2019 - 08.2022
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Developed and deployed production control plans and created work instructions and procedures.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Calibrated instruments and scales in production area and quality lab.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Optimized supply chain operations through close collaboration with vendors on quality assurance matters, improving supplier relationships over time.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Enhanced product quality and reduced customer complaints by leading team in implementing rigorous testing protocols.
- Conducted regular training sessions for staff on quality standards and compliance requirements, bolstering overall quality awareness.
Education
Bachelor of Arts - English Language And Literature
MAHATMA GANDHI UNIVERSITY
UC COLLEGE ALUVA03-2016
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Staff management
Organizational management
Operations monitoring
Performance reporting
Business development
Decision-making
Planning and implementation
Strategic planning
Client relationships
Staff training
Customer relationship management
Staff development
Forecasting and scheduling
Process flows
Policies and procedures implementation
Workforce management
Contract negotiation
Timeline
Operations Manager
AMERICAN EUROPEAN MEDICAL CENTER LLC
10.2022 - 11.2024
Quality Manager
HITECH DIAGNOSTICS CENTTER
06.2019 - 08.2022
Bachelor of Arts - English Language And Literature
MAHATMA GANDHI UNIVERSITY