SUMAYYA K SHAMSUDHEEN
Operations Manager
Abu Dhabi
Summary
Dynamic Operations Manager with a proven track record at AMERICAN EUROPEAN MEDICAL CENTER LLC, enhancing customer satisfaction and streamlining operations. Skilled in performance monitoring and staff management, I successfully implemented strategies that boosted profitability and fostered a culture of accountability, while ensuring compliance with quality standards.
Overview
5
5
years of professional experience
1
1
Language
Work History
Operations Manager
AMERICAN EUROPEAN MEDICAL CENTER LLC
10.2022 - 11.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and maintained relationships with external vendors and suppliers.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Quality Manager
HITECH DIAGNOSTICS CENTTER
06.2019 - 08.2022
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Developed and deployed production control plans and created work instructions and procedures.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Calibrated instruments and scales in production area and quality lab.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Optimized supply chain operations through close collaboration with vendors on quality assurance matters, improving supplier relationships over time.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Enhanced product quality and reduced customer complaints by leading team in implementing rigorous testing protocols.
- Conducted regular training sessions for staff on quality standards and compliance requirements, bolstering overall quality awareness.
Education
Bachelor of Arts - English Language And Literature
MAHATMA GANDHI UNIVERSITY
UC COLLEGE ALUVA03-2016
Skills
Operations management
Timeline
Operations Manager
AMERICAN EUROPEAN MEDICAL CENTER LLC
10.2022 - 11.2024
Quality Manager
HITECH DIAGNOSTICS CENTTER
06.2019 - 08.2022
Bachelor of Arts - English Language And Literature
MAHATMA GANDHI UNIVERSITY
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