Sumera Akbar
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
4
4
years of professional experience
Work History
Cashier
Abu Dhabi Cooperative Society - Mina
03.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Built relationships with customers to encourage repeat business.
Administrative Assistant
Roche Diagnostics Corporation
10.2019 - 12.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
BBA - Business Administration And Management
Buckinghamshire New University
Ajman, United Arab Emirates06.2019
High School Diploma -
Progressive English School
Sharjah, United Arab Emirates08.2013
Skills
- Payment Processing
- Customer Service
- Product Restocking
- Returns Processing
- POS Systems
- Issue Resolution
- Daily Reporting
- Written and Verbal Communication
- Drawer Balancing
- Document controller
- Presentation Design
- Microsoft Office Suite
Hobbies
Painting
sketching
Editing
Designing
Learning new things
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Timeline
Cashier
Abu Dhabi Cooperative Society - Mina
03.2022 - Current
Administrative Assistant
Roche Diagnostics Corporation
10.2019 - 12.2021
BBA - Business Administration And Management
Buckinghamshire New University
High School Diploma -
Progressive English School
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