Sumesh Kalavoor
Dubai,United Arab Emirates
Summary
Dynamic and results-driven professional with a strong focus on team supervision and management. Demonstrates exceptional skills in client support, process improvement, and risk management, ensuring enhanced productivity and training outcomes. Known for strong verbal communication and motivational team leadership, fostering a collaborative work environment. Adept at processes and analysis with good business intelligence to drive strategic initiatives. Self-motivated with a commitment to continuous improvement and excellence in all endeavours.
Overview
26
26
years of professional experience
2009
2009
years of post-secondary education
Work history
Accounts Manager - Marine & Cruise Logistics
Courier Network Middle East FZCO
Dubai, United Arab Emirates
07.2025 - Current
- Developed new strategies with a focus on customer retention.
- Achieved client satisfaction by managing key accounts effectively.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Managed business relationships to ensure loyalty and long-term commitment.
- Monitored competitor activity, staying ahead in the market competition.
- Negotiated contracts to secure profitable deals.
- Analysed sales data for identifying opportunities for growth.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
SUPERVISOR - AIR IMPORTS AND HELLMANN MARINE SOLUTION
HELLMANN WORLDWIDE LOGISTICS LLC
Dubai
01.2021 - 07.2025
- Spearheaded air import operations to enhance shipment processing efficiency and operational workflow.
- Cultivated customer satisfaction through proactive communication and effective problem resolution.
- Refined import procedures to boost operational efficiency and team productivity.
- Surpassed import targets by demonstrating strong leadership and meticulous process oversight.
- Drove advancements in marine logistics operations, achieving significant efficiency and workflow improvements.
- Implemented strategic cost-saving measures in shipping processes, aiding in budget management.
- Improved delivery speed by 20%, making a marked difference in operational excellence.
- Raised service quality standards, consistently surpassing customer expectations for timely delivery.
- Managed air import quotation and customer service, increasing client satisfaction and retention.
- Addressed customer issues promptly, maintaining a high standard of service excellence.
- Enhanced the quotation process for greater operational efficiency and faster response times.
- Created tailored quotes to fulfill specific client requirements, contributing to a rise in sales figures.
- Kept abreast of air import regulations and Hellmann Marine Solution services to provide accurate and competitive quotes.
OPERATIONS EXECUTIVE
HELLMANN WORLDWIDE LOGISTICS LLC
DUBAI
03.2020 - 05.2021
- Delivered exceptional customer service, achieving high levels of client and stakeholder satisfaction.
- Resolved complex strategic challenges to drive business growth and guide organizational direction.
- Managed customs clearance processes proficiently using E-Mirsal Systems.
- Demonstrated expertise in international shipping, cross-trade, and sea-air logistics.
- Maintained comprehensive monthly KPI reports for key clients to ensure performance transparency.
- Tailored client services to meet specific shipment requirements, enhancing the customer experience.
- Led a specialized team in handling perishable airfreight, ensuring timely and safe delivery.
- Coordinated import and export operations with origin offices and customers for streamlined processes.
- Utilized knowledge of the Dubai Municipality portal for ensuring regulatory compliance and managing operational tasks.
OPERATIONS EXECUTIVE
KAYS WORLDWIDE LOGISTICS LLC
01.2020 - 01.2023
- Demonstrated expertise in utilizing Mirsal, Calogi, and DCAA systems for efficient operations management.
- Proficient in coordinating both import and export shipments, ensuring compliance with international trade regulations.
- Experienced in handling shipment claims, adept at resolving issues and maintaining customer satisfaction.
CARGO AGENT
CELEBI DELHI CARGO TERMINAL MANAGEMENT INDIA PRIVATE LIMITED
01.2001 - 01.2006
CARGO EXECUTIVE
SHELL AIR FREIGHT EXPRESS
01.2000 - 01.2006
Education
GRADUATE IN AERONAUTICAL SCIENCE -
NEHRU COLLEGE OF AERONAUTICS AND APPLIED SCIENCES
COIMBATORE, TAMIL NADUIATA/ FIATA CARGO INTRODUCTORY - undefined
Dangerous Goods Regulation GCAA 4.1 D / IATA 7.3 - Initial
DGR Aviation Training Services LLC
DubaiSkills
- Team Supervision
- Client Support
- Process Improvement
- Productivity & Training
- Strong Verbal Communication
- Team Management
- Self-Motivated
- Risk Management
- Processes And Analysis
- Motivational Team Player
- Good Business Intelligence
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Tamil
Intermediate
Personal Information
- Date of birth: 07/29/88
- Nationality: India
Timeline
Accounts Manager - Marine & Cruise Logistics
Courier Network Middle East FZCO
07.2025 - Current
SUPERVISOR - AIR IMPORTS AND HELLMANN MARINE SOLUTION
HELLMANN WORLDWIDE LOGISTICS LLC
01.2021 - 07.2025
OPERATIONS EXECUTIVE
HELLMANN WORLDWIDE LOGISTICS LLC
03.2020 - 05.2021
OPERATIONS EXECUTIVE
KAYS WORLDWIDE LOGISTICS LLC
01.2020 - 01.2023
CARGO AGENT
CELEBI DELHI CARGO TERMINAL MANAGEMENT INDIA PRIVATE LIMITED
01.2001 - 01.2006
CARGO EXECUTIVE
SHELL AIR FREIGHT EXPRESS
01.2000 - 01.2006
IATA/ FIATA CARGO INTRODUCTORY - undefined
GRADUATE IN AERONAUTICAL SCIENCE -
NEHRU COLLEGE OF AERONAUTICS AND APPLIED SCIENCES
Dangerous Goods Regulation GCAA 4.1 D / IATA 7.3 - Initial
DGR Aviation Training Services LLC