SUMESH KUMAR
Food and Beverage Outlet Manager
DUBAI,UAE
Summary
As an acting Food and Beverage Manager, I've stepped into a leadership role with a focus on maintaining operational excellence and ensuring seamless service delivery. Drawing upon my experience and expertise in the hospitality industry, I prioritize effective communication and teamwork to uphold high standards and exceed customer expectations. Whether managing daily operations, coordinating special events, or resolving challenges as they arise, I am committed to driving success and fostering a positive work environment for both staff and guests.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Food & Beverage Outlet Manager
Novotel Al Barsha
Dubai, UAE
01.2016 - Current
- Oversee all aspects of food and beverage operations, including restaurant, bar, banquets, room service and Outdoor Catering.
- Develop and implement strategic plans to achieve revenue targets and control costs effectively.
- Lead a team of 45 staff members, providing training, coaching, and performance management to ensure high standards of service.
- Collaborate with the Director of Food and Beverage & Executive Chef to design innovative menus that meet customer preferences and align with budgetary constraints.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Assisted in recruiting, hiring and onboarding F&B staff.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Conduct regular inventory audits and manage procurement processes to optimize stock levels and minimize waste.
- Maintain compliance with health and safety regulations, ensuring a clean and hygienic environment for both staff and guests.
- Foster positive relationships with suppliers, vendors, and local partners to enhance the quality and variety of food and beverage offerings.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Increased revenue by upselling and recommending products.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Handled high volume calls to address customer inquiries and concerns.
- Generated Key Performance Indicator reporting to drive better performance.
Operations manager
The Good Earth Group
Kenya, Nairobi
10.2013 - 12.2015
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Managed and motivated high-performing teams for successful KPI attainment.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Established and communication daily priorities to guide team activities.
- Oversaw equipment availability and maintenance to guarantee optimal operations.
- Developed organisational policies for administrative oversight and internal controls.
Education
Diploma of Education - Hotel Management
Academic for Management Studies
Trivandrum / India 04.2003 - 09.2006
Bachelor of Commerce - Business Administration
Calicut University
Palakkad-Kerala / India 04.1998 - 09.2002
Skills
- Leadership and team management
- Menu development and culinary expertise
- Budgeting and financial analysis
- Inventory control and procurement
- Customer service and satisfaction
- Communication and interpersonal skills
- Attention to detail and problem-solving abilities
- Proficiency in POS systems and Microsoft Office Suite
Languages
English
Proficient (C2)
Hindi
Fluent
Malayalam
Native
Affiliations
- Community Involvement
- Travelling
- Dinning Out
Accomplishments
Outstanding Performance Ratings for Consecutive years.
Promoted Twice with in the organisation.
Best Departmental Trainer
PIC
Certification
Certified PIC
Successfully Completed ACCOR Global Leadership Programme in 2023
Reference
Mr. ZAERAOUI Souffian ( Regional GM UAE)
Mr. Mohamed Iliyas ( Cluster Director F&B- Novotel Al Barsha)
ACCOR INES Platform
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Food & Beverage Outlet Manager
Novotel Al Barsha
01.2016 - Current
Operations manager
The Good Earth Group
10.2013 - 12.2015
Diploma of Education - Hotel Management
Academic for Management Studies
04.2003 - 09.2006
Bachelor of Commerce - Business Administration
Calicut University
04.1998 - 09.2002
Certified PIC
Successfully Completed ACCOR Global Leadership Programme in 2023
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