Sumi Sobhan
Dubai
Summary
Dedicated and experienced professional with a strong industry background, prioritizing a professional appearance and demeanor while efficiently completing assigned tasks for high-quality results. Demonstrating excellence in effective communication and organization skills, this professional serves as a dependable and quick-learning team player. As an Executive Assistant, they provide high-level administrative support to senior-level staff, specializing in travel management, expense tracking, and schedule coordination. They are adept at assisting the executive team with exceptional communication and organizational skills.
Overview
15
15
years of professional experience
Work History
Operations Executive
SetHub
09.2023 - Current
- Helping customers complete their account setup and implementation through phone calls and face-to-face meetings
- Collect documents for processing requesting depending on each Jurisdiction requirement
- Educate client on the process
- Ensure smooth adoption of product
- Collaborating with Sales & Renewals team to have met client requirements
- CRM & ERP entry to submit the application to the respective jurisdiction for Trade License
- Sharing reports and customer feedback to the operations team
- Provide continuous support to the customer
Business Development Executive
BHP International LLC
01.2023 - 09.2023
- Collaborated with sales and marketing departments to support client acquisition
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Identified business development challenges and customer concerns for proactive resolution
- Implemented innovative business development strategies to increase customer base and expand market share
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs, and sales tools
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills
- Developed new proposals, contracts, and procedures to draw in more clients and streamline work operations
- Established and maintained highly effective relationships with clients and industry partners to drive growth
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals
Executive Assistant and Sr. Business Executive
Mane Kancor Ingredients Pvt Ltd
09.2017 - 01.2022
- Organized and coordinated conferences and monthly meetings
- Transcribed meeting minutes to support sales, business development, and senior management teams
- Used advanced software to prepare documents, reports, and presentations
- Conducted research and analyzed data to provide detailed reports on various business topics
- Facilitated training and onboarding for incoming office staff
- Handled confidential and sensitive information with discretion and tact
- Coordinated events and worked on ad hoc projects
- Managed mail and both incoming and outgoing correspondence, mail, email, and faxes
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Making weekly and monthly reports for the team
- Payment follow-ups with the customer
- Managing accounts of customers
- Coordinating with the production & dispatch team
- Customer support management
- Managing post-sales end to end
- Entering orders in SAP Online Sales
Client Servicing Executive
Reidin LLC
10.2015 - 07.2017
- Supporting the clients with Trainings on our Portal
- Managing clients account with Reidin
- Retaining the current clients
- Attending queries on email & phone
- Giving quality customer service
- Achieving target by retaining the clients
- Adhering to the process set by the company
- Meeting with clients & discussing the scope of work
- Convincing the clients for Upgrades
- Aggressive follow-ups to convert leads to upgrade
- Client servicing, by personally following up with their cases
- Renewing clients subscription on CRM system on their renewal dates
Business Development Assistant
Zayed Al Shehhi Advocates & Legal Consultants
03.2015 - 09.2015
- Materials as needed for meetings, conferences, travel arrangements, and expense reports
- Maintained office scheduling and event calendars
- Composed, typed, and distributed meeting agendas and minutes, routine correspondences, and reports
- Set up and handled incoming mail and office filing systems
- Collected and coordinated the flow of internal and external information
- Managed office equipment and office space
- Apart from secretarial work, making tele sales call to the leads given by the Head of Business Development
- Achieving target by converting the lead
- Adhering to the process set by the company
- Meeting with clients & discussing the scope of work
- Convincing the clients for Annual Agreement
- Aggressive follow-ups to convert cold leads to hot leads
- Documentation for registration and post-registration
- Accurate updating on every hearing on each case through calls and emails
Sales Executive
Praxis Global Research LLC
10.2013 - 05.2014
- Creating leads on Oil & Gas industry by doing research on the respective project assigned for Workshop
- Making telesales call to the leads generated
- Pitching the product with thorough knowledge
- Achieving target by converting the lead
- Adhering to the process set by the company
- Meeting up clients' requirements
- Convincing the company to register as delegates or sponsors as per their requirements
- Aggressive follow-ups to convert cold leads to hot leads
- Documentation for registration and post-registration
- Sending daily reports to the Team Leader
Executive Assistant/Client On-boarding Expert
Virgin Produced India Pvt Ltd
02.2012 - 08.2013
- Planning and managing appointments for the M.D
- Assessed executives' needs and requirements, formulated action plans to achieve them
- Efficiently managed all important telephone calls
- Collected and sorted mail, screened and initiated telephone calls
- Maintained daily tasks list
- Arranged meetings and made appointments with individuals on a priority basis
- Prepared reports and documents
- Handled all the documentation work
- Planned and supervised all personal travel arrangements
- Collaborated with key management personnel to assist in the arrangement of special events
- Taking care of all the paperwork
- Coordination with Design, Procurement, and Production team while or in absence of M.D
- Maintaining all the personal/official files and data of M.D
- Making Minutes of meeting for Board meetings and Annual general meetings
- Handled a project of making a Product Manual for the designed Vehicle
- Meeting foreign delegates whenever required
- Visa paperwork
- Effectively managed the Planning and coordination for implementing ISO 9001:2008 in the company
Content Planner
Shemaroo Entertainment Ltd
01.2010 - 01.2010
- Planning movies for mobile operators as per the upcoming Festival/Event
- Plan and outsource movies to Vendors for making 15 mins movie
- End to end coordination with the Vendors/Studio for various kinds of jobs outsourced
- Maintaining Rights for all the movies acquired by Shemaroo
- Maintaining Library of movies acquired by Shemaroo
- Manage Events/Contest Quality Mentor vCustomer, Handling a team of verifiers and agents
- Evaluating and Monitoring calls of the agents
Education
Bachelors Degree -
Skills
- PLANNING
- CUSTOMER SERVICE
- COMMUNICATIONS MANAGEMENT
- SALES
- WRITTEN COMMUNICATION
- BUSINESS DEVELOPMENT
- CUSTOMER RELATIONSHIP MANAGEMENT
- MICROSOFT POWERPOINT
- SAP CRM
- NEGOTIATION
- SCHEDULING
- MICROSOFT EXCEL
- MICROSOFT WORD
- COORDINATING
- CUSTOMER SUPPORT
- ONBOARDING
- Operation Management
- Training and Mentoring
- B2B Sales
Timeline
Operations Executive
SetHub
09.2023 - Current
Business Development Executive
BHP International LLC
01.2023 - 09.2023
Executive Assistant and Sr. Business Executive
Mane Kancor Ingredients Pvt Ltd
09.2017 - 01.2022
Client Servicing Executive
Reidin LLC
10.2015 - 07.2017
Business Development Assistant
Zayed Al Shehhi Advocates & Legal Consultants
03.2015 - 09.2015
Sales Executive
Praxis Global Research LLC
10.2013 - 05.2014
Executive Assistant/Client On-boarding Expert
Virgin Produced India Pvt Ltd
02.2012 - 08.2013
Content Planner
Shemaroo Entertainment Ltd
01.2010 - 01.2010
Bachelors Degree -
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