Sumit Sasi
Global IT Team Lead
Dubai,UAE
Summary
Team Leader experienced with total 10+ years of IT experience directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
7
7
Certificates
Work History
Global IT Team Leader
Operations Digital Services | SICPA LLC
Dubai, UAE
04.2021 - Current
- Spearhead Global team with 3 shifts and 10 team members from 3 continents (ASIA, EMEA, LATAM)
- Building and configuring OpenShift Infrastructure installation and configuration (creating clusters, nodes and pods).
- Supporting OpenShift Infrastructure and performing Day to Day production support for customers (Incident/Issue/Problem Management).
- Manage the container platform ecosystem (installation, upgrade, patching, monitoring) for Openshift (recently migrated to v3.11 to v4.11 using Red Hat Advance Cluster Management.
- Achieved 99.9% of uptime for all customer services with 0% of breached incident SLA by Monitoring and Alert Management.
- Using Splunk and Check_MK monitoring for Openshift by using configuring rules,notifications (Teams/Telegram).
- Implemented Command Center for Digital Solutions routing the cluster logs into the Splunk and creating customized dashboards for faster customers support and resolution.
- Actively participate for handling major incidents in collaboration with DevOps and IT Ops teams for faster resolution and cut down incident resolution time by 90% - 95%.
- Appetite for setting up process and streamline day to day activities and workflows (Dashboards/ Onboarding/Documentation on wiki).
- Expert in creating knowledgebase based on various customer issues and archive into the process improvement system (Service Excellence/Square)
- Expert in team management,work allocation and tracking the task using JIRA Kanban board for smooth business operations/milestones.
- Redesigned, planned, measure and report on key service-level metrics and KPI’s for end user support and productivity for Senior managments and internal reviews (Driven by audit process).
System Admin
SICPA LLC
Dubai, UAE
11.2017 - 03.2021
- Project with Dubai Municipality Team for Water Carboy Smart Track and Tracing costing $150million which guarantees authenticity of goods as well their conformity to standard of certification and accreditation
- Reduce downtime for IT Infrastructure by 18.23% by implementing monitoring solution Nagios
- Successfully reduced deployment time by 76% using ansible tool in project.
- Incident Management, Vendor Management, SLA, Resource management
IT Officer
Emirates India International Exchange
Dubai, UAE
07.2017 - 09.2017
- Handled Responsibility of Systems, Network and Security Infrastructure for Shattaf Group of Companies, this includes overall ownership for business up time, security, and continuity of 35 remote branch offices in all over UAE
- Implemented standard IT operation, Service Management, and deployed ticket management system for 200+ users.
- Managed and Monitored Firewall, Cisco Switches, Call Manager, Access control servers,WAN Optimization and VMware ESXi host and virtual machines.
IT Engineer
Securetech LLC
Abu Dhabi, UAE
04.2015 - 05.2017
- Handled Datacenter for 3no’s UAE government clients (Presidential Palace, MOI, Emirates Palace)
- Installed, Configured 30 no’s of VMware ESX/ESXi hosts & 250 no’s of Virtual Machine Desktops (VDI’s)
- Network supports L1/L2 for Cisco-6400,6500,Catalyst 2960X and Managing firewall Palo Alto, Fortinet, ASA 5500.
- Took responsibility for Security System VMS client application-Genetec Security Desk 5.4, Milestone XProtect 2016 and Kaba Access Control.
System Administrator
Fidelis Capital Market Ltd
, India
08.2013 - 03.2015
- Responsible for handling Microsoft Exchange Server 2010 mailboxes, Firewall configuration - VPN's, ACL Policies, Packet Filtering
- Design and setup an Intranet Web based procurement system using CMS (Joomla) for the organization.
IT Executive
Lumax Auto Technologies Ltd
, India
09.2011 - 07.2013
- Installed and Troubleshot SAP R/3 Version 7.0 at client end and hands-on in MM Module of SAP for generating PR, Material Inward and Material Management
- Orchestrated central antivirus server and Daily system Health checkup
- Executed project (Barcoding) for complete IT Assets and Inventory.
Education
Bachelor in Computer Science (BCA) - Computer Science
Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidyalaya
08.2008 - 07.2011
Skills
Containers, Cluster - Docker, Kubernetes, OCP (Openshift)
undefinedCertification
Red Hat OpenShift I: Containers & Kubernetes
Accomplishments
Nov 2019 – Feb 2021- Excise Department of Thailand | IT Team Member | SICPA-Bangkok, Thailand
Feb 2019 – June 2019 - Uganda Revenue Authority (URA) | IT Engineer | SICPA-Kampala, Uganda
Aug 2018– Dec 2018 - Tanzania Revenue Authority (TRA) | IT Engineer | SICPA-Dar es Salaam, Tanzania
- Responsible for planning and deployment for IT Infrastructure.
- IT infrastructure management (Dell VXRail, Power Edge Servers, VMware 7.0, CISCO Switches Catalyst 9300/Firewall ASA 5500, Dell Storage MD4500).
- Configuration management (IaC) using Ansible roles, Terraform.
- Reported daily developments to Project Manager using dashboards.
- Resolved IT issues related to Network and Servers with client and other vendors.
May 2015 – Nov 2015 - Emirates National School | IT Project Engineer | Securetech- Ras Al Khaimah
- Abu Dhabi Ministry sponsored project budget with $80 Million, role played as IT Project Engineer.
- Analyzed and set-up project objectives by reviewing the project proposals and plans in agreement with client.
- Reviewed the plan (design, specification, and schedule) on monthly/quarterly basis for proper workflow and application of alternative solution where necessary.
- Prepared and presented project status reports to management and client.
Timeline
Red Hat OpenShift I: Containers & Kubernetes
08-2022
Global IT Team Leader
Operations Digital Services | SICPA LLC
04.2021 - Current
PRINCE2® Foundation and Practitioner Certification
11-2019
ITIL Service Management
08-2018
System Admin
SICPA LLC
11.2017 - 03.2021
IT Officer
Emirates India International Exchange
07.2017 - 09.2017
Red Hat Certified System Administrator
12-2016
DCSE 2000 Storage Foundation
11-2016
DCSE 1000 Enterprise Foundation 2015
11-2016
IT Engineer
Securetech LLC
04.2015 - 05.2017
Red Hat Certified Engineer
11-2014
System Administrator
Fidelis Capital Market Ltd
08.2013 - 03.2015
IT Executive
Lumax Auto Technologies Ltd
09.2011 - 07.2013
Bachelor in Computer Science (BCA) - Computer Science
Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidyalaya
08.2008 - 07.2011
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