Sumita Thapa
Sharjah
Summary
Dynamic Senior Corporate Travel Consultant with proven sales proficiency and GDS systems knowledge. Demonstrates a strong commitment to customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Senior Corporate Travel Consultant
Guarantee Travel Group DMCC
03.2022 - 08.2025
- Focused on providing expert travel solutions for corporate clients emphasizing client satisfaction and operational efficiency
- Manage corporate travel arrangements, ensuring all clients requirements are met efficiently.
- Develop and maintain relationships with clients to enhance travel experience and loyalty.
- Provide exact information about the mandatory travel requirements on passport, Visa, health and insurance as well as other details on check-in/check-out, report timings etc.
- Coordinate promotional initiatives aimed at driving sales and improving service offerings.
- Utilize extensive industry knowledge to advise clients on optimal travel solutions.
- Oversee and streamline operational processes to ensure timely and accurate service delivery.
Travel Consultant
Online Holidays
04.2021 - 12.2021
- Specializing in corporate travel consulting with a focus on client satisfaction and operational efficiency.
- Manage corporate travel logistics, ensuring precise fulfillment of clients requests.
- Provide expert recommendations on travel options based on industry insights.
- Streamline operational workflows to guarantee timely and accurate service delivery.
- Designing flexible outbound/inbound packages & itineraries according to the needs of client.
- Assisting for the global visa services, including suggesting the supporting documentations and visa process.
Reservation/ Operation Manager
Dream Vacation Holidays
01.2017 - 10.2020
- Oversaw the Reservation department, ensuring efficient processing and customer satisfaction.
- Supervising the team, ensuring they are properly trained, follow company guidelines and policies, perform the job satisfactorily and receive feedback on a regular basis.
- Run daily operations, coach the team, maintain quality control and ensure that the services are fulfilling customer needs.
- Monitor and analyze sales performance of the team on regular basis against assigned targets and keep the team’s effort focused on productive activities.
- Designing flexible Inbound/ Outbound packages & itineraries according to the need of clients.
- Budget preparation of tour packages including air ticket, hotel accommodation, transportation, sightseeing and visa charges.
Education
IATA – Diploma - Foundation in Travel & Tourism
IATA Training & Development Institute
Canada03.2015
Professional Certificate - E-ticketing Course
Galileo by Travel port
Nepal04.2007
Professional Certificate - Basic Cabin Attendant Course
Alliance International Inc
Nepal06.2005
High School Degree -
Kathmandu Institute of Science and Technology
Nepal08.2004
Skills
- Travel consulting expertise
- Sales proficiency
- Customer-oriented mindset
- GDS systems knowledge (Galileo, Sabre, Amadeus)
- Airline reporting
- Effective communication skills
- Presentation ability
- Positive attitude and teamwork
- Cultural awareness and sensitivity
- Decision-making skills
- Problem-solving abilities
- Motivation and leadership
- Rapport building strategies
- Task prioritization and time management
- Personal travel insights
- Global destination expertise
Personal Travel Experience - Countries Visited
- Thailand
- Singapore
- Malaysia
- Sri Lanka
- Maldives
- Vietnam
- Netherlands
- Belgium
- Turkey
- India
- China
- Hong Kong
- United Arab Emirates
Languages
Nepali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Corporate Travel Consultant
Guarantee Travel Group DMCC
03.2022 - 08.2025
Travel Consultant
Online Holidays
04.2021 - 12.2021
Reservation/ Operation Manager
Dream Vacation Holidays
01.2017 - 10.2020
IATA – Diploma - Foundation in Travel & Tourism
IATA Training & Development Institute
Professional Certificate - E-ticketing Course
Galileo by Travel port
Professional Certificate - Basic Cabin Attendant Course
Alliance International Inc
High School Degree -
Kathmandu Institute of Science and Technology
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