SUMITRA PAHARI
Sharjah,UAE
Summary
Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.
Overview
3
3
years of professional experience
Work History
Customer service representative
Tour To Nepal Travel Agency LLC
POKHARA, UAE
06.2016 - 02.2019
- Supervised and managed trade shows to promote agency services
- Boosted customer savings by sourcing affordable rates for accommodation, car rental and tour services.
- Stored transaction information securely for thorough financial reference.
- Managed and supervised trade shows to promote agency activities and services.
- Negotiated contracts with travel providers for better rates and services.
- Briefed and motivated staff to deliver daily operational requirements.
Education
High School Diploma - Marketing
Little Daffodils English Boarding School
Pokhara NepalSkills
- Customer support and sales assistance
- Customer loyalty enhancement
- Sales negotiation techniques
- Marketing
- Professional telephone etiquette
- Proficient in MS Excel, MS Word
- Administrative support
- Health and safety awareness
Timeline
Customer service representative
Tour To Nepal Travel Agency LLC
06.2016 - 02.2019
High School Diploma - Marketing
Little Daffodils English Boarding School
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