Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Summaiya Ali

Summaiya Ali

Relationship Officer
Dubai

Summary

Adept relationship professional with hands on experience in dealing Ultra High Net Worth individuals (UHNI) for their Wealth Management needs. English language trainer with 3+ years of experience in educating students and personnel from diverse fields. Knowledgeable and dedicated customer service professional with extensive experience in Banking, Training and Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

Customer Service Specialist

Healthchecks360.com
Dubai
03.2020 - 10.2020
  • Supported in day to day business enquiry handling
  • Coordinated with patients and partner clinics for scheduling appointments and customer satisfaction
  • Administrative work related to patient registration, sample pick up coordination, following up with Lab for reports and delivering reports online to customers on time
  • Maintained spreadsheets and databases, and filing patient charts, reports and other documents, both online and offline
  • Extended support to other marketing and customer service team staff members
  • Responsible for all customer engagement policies as introduced by the company from time to time
  • Planned advertising and promotional campaign, and prepared content of marketing for products andservices on a variety of media (social, print, etc.) while ensuring that all marketing operations aresuccessful in meeting the goals set by the management
  • Assisted in planning and tracking of the company’s marketing strategies and activities
  • Organized and attended marketing activities or events to raise brand awareness
  • Coordinated with the IT team for ongoing product development.

Relationship Officer

CitiBank
Dubai
01.2019 - 02.2020
  • Responsible for acquiring Citi Priority new-to-bank (NTB) customers
  • Cross-sell Citi Priority proposition to individual customers, companies, and emerging affluent segment
  • Tele sales activity to emerging affluent segment clients
  • Engage Branch Banking Managers and Personal Bankers to organize Citi Priority events and increase overall NTB Citi Priority for assigned branch
  • Engage Internal partners, Citi at work and through strategic alliances to organize roadshows, events and referrals to increase NTB Citi Priority for the platform
  • Maintain regular MIS of Citi Priority acquisition sales for department
  • Maintain relationships with internal partners such as product managers to ensure attractive or exclusive offers for Citibank at work channel
  • Communication Skills Trainer (Communicative English & Campus Recruitment training)

Communication Skills Trainer

Sagar Institute of Science and Technology
Bhopal
08.2017 - 07.2018
  • Conceptualized and developed training for building capabilities and quality enhancement.
  • Undertaken validation and development of English courses and training material as well as involved in training evaluation and assessing effectiveness.
  • Conducted and supervised workshops/programs.
  • Provided training on Soft Skills and Personality Development.
  • Worked as a part of the core admission department of the college in the Tele-calling team.
  • Done cold calling on the given database and generated prospects for admission to achieve the given targets.
  • Provided training on Spoken English and Grammar.
  • Coached and mentored students.
  • Conducted Mock Campus Drives to prepare students for the placement drives which take place in college.
  • Organized and supervised the Faculty Development Program- FDP for the faculties of multiple departments.

English Language and Campus Recruitment Trainer

Focus Education & Consultancy Services Pvt Ltd
Bhopal
06.2012 - 03.2014
  • Onboarded new students by entering student enquiry information into systems.
  • Counseled students and recommended the best suitable module that can be taken as per their eligibility.
  • Used coordination and planning skills to achieve results according to schedule.
  • Offered English language & campus recruitment training to university students including English grammar concepts, Group discussions etiquette and interview techniques.
  • Planned and constructed Training modules and material.
  • Conducted workshops and seminars in various colleges of Bhopal representing Focus Education institute with my team.


Education

Master of Arts - English Literature

Barkatullah University
Bhopal
04.2012 - 04.2014

BBA - Marketing

Barkatullah University
Bhopal
07.2007 - 06.2010

High School Diploma -

St. Joseph's Convent School
Bhopal
04.2006 - 05.2007

Skills

    Good communication skills

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Certification

Business English Certificate (B.E.C) Preliminary - University of Cambridge ESOL

Additional Information

  • State Award - Hyderabad Talent search competition 2003 Won state award for English poetry.
  • Published content for Ahmed Al Maghribi perfumes Dubai.
  • Possess personal poetry Facebook blog with more than 2.6k followers.

Timeline

Customer Service Specialist

Healthchecks360.com
03.2020 - 10.2020

Relationship Officer

CitiBank
01.2019 - 02.2020

Communication Skills Trainer

Sagar Institute of Science and Technology
08.2017 - 07.2018

English Language and Campus Recruitment Trainer

Focus Education & Consultancy Services Pvt Ltd
06.2012 - 03.2014

Master of Arts - English Literature

Barkatullah University
04.2012 - 04.2014

BBA - Marketing

Barkatullah University
07.2007 - 06.2010

High School Diploma -

St. Joseph's Convent School
04.2006 - 05.2007

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