Summer Liyuan Li

I am currently working for a well-reputed Regional IP law firm as a Business Development Executive overlooking the Asian Market. The nature of my work is key account maintenance and new business generation.

My daily work includes:

• Attend international conferences/summits for IP industry and maintain relationships with our key associate firms.

• Visit our local agents periodically and negotiate on terms of corporate agreement, preferential rates, project plan and brand protection strategies.

• Analyze CRM data and provide monthly reports on performance by Jurisdictions.

•Discover new leads by mining database and research.

•Meet and discuss with key stakeholders regularly to provide market updates.

I worked at Cleveland Clinic Abu Dhabi for 4 years as a CRM coordinator for the International Patients & Protocol department.

My daily work includes:

•Assist International Patients and Royal Patients with their healthcare journey by communicating internally and externally about their Medical Visa, Air Ambulance arrangements, Medical Triage, Financial Settlement etc.

•Coordination in complex Organ Transplant cases, Repatriation, International Hospital Transfer, Cardiac surgery and Neuro Surgery.

•Maintain close relationships with embassies, medical tourism agencies and governmental entities for operational and billing matters.

•Generate monthly and quarterly report on patient experience, revenue performance and patient volume.

•Contribute in Business Development strategies based on my Mandarin language advantages and my initiatives.

I worked for the Italian Luxury Brand for 2 years as a CRM Specialist.

My daily work includes:

•Provide regular CRM analysis report on sales performance and client experience.

•Maintain daily cash reports and operations. Coordinate with branches and head office on operation needs.

• Maintain up-to-date knowledge of each special series.