Summer Liyuan Li

- Streamlined master calendar management for appointments, operational targets, and projects.

- Prioritised urgent items in leadership calendars, adjusting schedules to accommodate needs.

- Facilitated inward requests, resolving issues independently of President's direct involvement.

- Assisted in managing assets, real estate, and household affairs efficiently.

- Handled luxury lifestyle requests, including membership to private clubs and exclusive events.

- Planned bespoke family trips abroad, ensuring accommodation for pets.

Negotiated with contractors and service providers to maintain up-to-date service agreements.

- Maintained and developed relationships with key accounts in Asia, focusing on IP law firms.

- Provided strategic planning for IP rights protection in MENA region. Increased total invoicing for 3 years in a role.

- Generated and screened new leads through database research, events, and client referrals. Achieved the highest record of new associate generation in the department.

- Converted potential leads into active accounts to expand client base.

Regularly visited clients to obtain feedback and share industry updates.

- Met with key stakeholders to report project updates and exchange ideas.

- Tracked new business opportunities by delivering regular CRM data analysis reports.

- Provided administrative support to senior director, generating monthly and quarterly reports on patient experience and revenue performance.

- Coordinated complex cases involving organ transplants, repatriation, and international hospital transfers.

- Assisted patients with medical visa applications, air ambulance arrangements, and insurance settlements.

- Supported establishment of departmental SOPs and workflows, ensuring service quality through effective communication with other departments.

- Assisted in large medical tourism group visitation and interpretation.

- Cultivated strong relationships with regular clients through personalized updates and event invitations.

- Oversaw store inbox, handled internal and external communications covering operations, inventory and customer complaints.

- Generated monthly CRM reports and supported development of marketing strategies.

- Managed store cash flow while arranging daily and monthly credit reports.