Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Su Mon Myo Sett

Su Mon Myo Sett

Dubai

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Hostess position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Hostess

Zero Gravity Dubai
04.2022 - Current
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Delivered pick-up and curbside orders to guests.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Completed daily side work and opening and closing duties without fail.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
  • Promoted business loyalty by fostering positive customer relationships.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Answered customer questions about hours, seating, and menu information.
  • Answered phone calls to take orders, give information and document reservations.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Opened and closed seating sections according to volume of guests.

Living Room Team Leader

Rosewood Yangon
08.2018 - 05.2021
  • Created and managed project plans, timelines and budgets.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Maintained database systems to track and analyze operational data.

F&B Sales Executive

Sedona Hotel
04.2017 - 06.2018
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Managed efficient cash register operations.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Mentored junior sales representatives, providing ongoing coaching to improve their performance.

Senior Bartender

Kempinski Hotel
01.2016 - 03.2017
  • Completed requisitions to maintain required stock par levels.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.

Waitress

Park Royal Hotel
03.2014 - 02.2016
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Education

Bachelor of Arts -

Yangon East University
Yangon Myanmar
02.2012

Skills

  • Ordering Procedures
  • Safe Food Handling
  • Greeting guests
  • Suggestive Selling Techniques
  • Service prioritization
  • Reservations Management
  • Bill computation
  • Front-of-house display creation
  • Payment Processing
  • Upselling
  • Special requests handling
  • Warm and Friendly
  • Seven Room Reservation

Certification

  • Certified Quarter of the year, Zero Gravity - December-2022
  • Completion of Sale and Marketing Management Training
  • Introduction Latte Art Training in Bon Coffee
  • WEST WINE & SPIRIT Training

Languages

English
Bilingual or Proficient (C2)

Timeline

Hostess

Zero Gravity Dubai
04.2022 - Current

Living Room Team Leader

Rosewood Yangon
08.2018 - 05.2021

F&B Sales Executive

Sedona Hotel
04.2017 - 06.2018

Senior Bartender

Kempinski Hotel
01.2016 - 03.2017

Waitress

Park Royal Hotel
03.2014 - 02.2016

Bachelor of Arts -

Yangon East University
Su Mon Myo Sett