Summary

Overview

Work History

Education

Skills

Certification

Timeline

Suna Lama

Abudhabi

Summary

Motivated customer service with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

1

1

year of professional experience

1

1

Certification

Work History

Waiter/Coffee Barista

Khidmah LLC Abu Dhabi

01.2023 - Current

Managed high volume of demands during peak hours, maintaining prompt and efficient service.
Maintained a clean and organized dining area, contributing to a pleasant atmosphere for corporates.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Education

Barista

Worldwide Institute of Hotel Management

Nepal

01.2020

Cetificate - Business Administration And Management

Mega National College

Nepal

03.2019

Skills

Strong multitasking
Customer Service
Cleanliness

Order Taking
Professional Appearance
Order Management

Certification

Barista Training - 2019

IELTS certified - 2021

Timeline

Waiter/Coffee Barista

Khidmah LLC Abu Dhabi

01.2023 - Current

Barista

Worldwide Institute of Hotel Management

Cetificate - Business Administration And Management

Mega National College