SUNDAS SOHAIL
DUBAI
Summary
Dynamic professional with a proven track record in customer service excellence and cash handling, honed across roles at Different Bank and other leading institutions. Skilled in client relations and data entry, Consistently enhance customer loyalty and streamline financial transactions. Achieved notable increases in efficiency, demonstrating meticulous attention to detail and a commitment to achieving and exceeding employer goals.
Overview
8
8
years of professional experience
Work History
Operations Officer
Meezan Bank
03.2023 - Current
- Maintained up-to-date knowledge of industry trends and changes in regulations, using this information to inform decisions on best practices for bank operations management.
- Streamlined bank operations by implementing efficient processes and procedures.
- Developed strong relationships with clients, fostering trust and loyalty to bank.
- Improved cash management practices, ensuring accurate accounting and reconciliation of transactions.
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Developed and implemented strategies for top-tier customer service.
Cash Officer
Askari Bank
03.2020 - 03.2023
- Ensured seamless customer experience through accurate processing of large volume cash transactions during peak hours.
- Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals.
- Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
- Collaborated with team members to maintain secure work environment, implementing loss prevention measures as necessary.
- Collaborated with corporate finance team members to support quarterly external reporting.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Expedited end-of-day closing procedures with organized documentation and efficient balancing of accounts.
Cashier
First Women Bank Ltd. (FWBL) - Gujranwala Branch
06.2019 - 03.2020
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Insurance Agent
Adamjee Insurance Co
08.2018 - 06.2019
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Maintained high standards of customer service by building relationships with clients.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on importance of adequate insurance coverage, fostering trust and loyalty among existing client base.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Accountant
Noble Public Schools
10.2016 - 07.2018
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
Education
Bachelor of Commerce -
UNIVERSITY OF PUNJAB
PAKISTAN01-2016
Skills
- Customer service
- Customer service excellence
- Payment processing
- Attention to detail
- Cash handling and management
- Data entry
- Scheduling appointments
- File organization
- Mail handling
- Client relations
- Call handling
- Visitor assistance
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Operations Officer
Meezan Bank
03.2023 - Current
Cash Officer
Askari Bank
03.2020 - 03.2023
Cashier
First Women Bank Ltd. (FWBL) - Gujranwala Branch
06.2019 - 03.2020
Insurance Agent
Adamjee Insurance Co
08.2018 - 06.2019
Accountant
Noble Public Schools
10.2016 - 07.2018
Bachelor of Commerce -
UNIVERSITY OF PUNJAB
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