Sunil Kaple
Office Assistant
Dubai
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
20
20
years of professional experience
4
4
Languages
Work History
Front Desk Officer
Leo Burnett & Indigo Consultant
Maharastra
02.2018 - 05.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Planned coverage needs and organized services to support incoming special events.
- Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Designed employee work schedules to address complete operational needs.
Receptionist
Crane Worldwide Logistics
Maharastra
06.2017 - 01.2018
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Screened visitors and issued badges to maintain safety and security.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided callers with address, directions, company website and related information.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Troubleshot copy machines and printers and scheduled service as needed.
- Coordinated catering and set up conference rooms for corporate and client meetings.
Senior Supervisor
Landmark Group of Companies - Home Center UAE
Dubai
08.2001 - 03.2017
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Identified underperforming areas and implemented effective process improvements.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
- Established and maintained filing systems, retrieved data using in house software prepared management reports.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Monitored workflow to improve employee time management and increase productivity.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Streamlined operations to improve process efficiency.
- Tracked and prepared quarterly reports to present to leadership.
- Monitored expenditures to mitigate risk of overages.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Conducted routine inspections to check quality and compliance with established specifications.
Education
High School Diploma -
Maharastra State Board
India 04.2001 -
Skills
VIP guest relations
Safety and security procedures
System updates
Timeline
Front Desk Officer
Leo Burnett & Indigo Consultant
02.2018 - 05.2022
Receptionist
Crane Worldwide Logistics
06.2017 - 01.2018
Senior Supervisor
Landmark Group of Companies - Home Center UAE
08.2001 - 03.2017
High School Diploma -
Maharastra State Board
04.2001 -