Sunil Manandhar
Bellman
Dubai,UAE
Summary
Skilled professional specializing in guest relations and luggage handling, with a strong track record in managing room delivery and check-in processes. Demonstrated expertise in customer service and professional communication, ensuring high satisfaction levels. Proficient in time management, conflict resolution, and multitasking, consistently maintaining composure under pressure. Extensive knowledge of concierge services and local attractions, complemented by strong personal grooming standards and GPS navigation capabilities.
Overview
1
1
year of professional experience
Work history
Bellman
EHK
Dubai, UAE
02.2025 - Current
- Supported fellow staff members during peak times demonstrating strong teamwork abilities.
- Maintained a professional demeanour with all guests to foster positive relations.
- Offered assistance with transportation arrangements to facilitate easier travel for guests.
- Ensured prompt room delivery, enhancing overall guest experience.
- Transported luggage securely from reception to assigned rooms without any losses or damage incidents reported during tenure.
- Assisted guests during the check-in process for a seamless transition into their stay at the hotel.
- Assisted in luggage management for smoother check-ins and check-outs.
- Managed bell desk operations efficiently whilst maintaining high-quality standards of service.
- Provided guidance about hotel amenities for increased guest knowledge and engagement.
- Collaborated with concierge team to provide comprehensive guest services.
- Assisted guests with loading and unloading of luggage from vehicles.
- Welcomed guests in friendly, professional manner.
- Kept lobbies and reception areas clean, tidy and hazard-free, storing luggage away from pathways.
- Built and maintained strong working relationships with regular customers.
- Explained features in accommodation venue and answered guest questions.
Education
High School Diploma - Hotel Management
Tulasi Mehar Boarding School
Hetauda/Nepal 06.2022 - 11.2024
Skills
- Guest relations
- Luggage handling
- Team collaboration
- Room delivery
- Check-in assistance
- Customer service
- Professional communication
- Time management
- Conflict resolution
- Multitasking
- Patience and composure
- Concierge services knowledge
- Knowledge of local attractions
- Personal grooming
- GPS Navigation
Languages
English
Upper intermediate
Hindi
Fluent
Nepali
Fluent
Accomplishments
- Successfully completed Hotel Management studies with strong performance in practical and theoretical subjects.
- Improved workflow efficiency by completing tasks quickly and neatly, even during busy hours.
- Gained hands-on experience in guest service, front office operations, and hospitality etiquette.
Timeline
Bellman
EHK
02.2025 - Current
High School Diploma - Hotel Management
Tulasi Mehar Boarding School
06.2022 - 11.2024