Sunil Roka
Brisbane,Australia
Summary
Dynamic professional with a strong foundation in communication, team management, and customer service. Proven expertise in training and development, fostering collaborative environments that enhance team performance. Committed to leveraging skills to drive organisational success and support career growth within a forward-thinking company.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Host & Designated Trainer
The Cheesecake Factory, JBR
2024.01 - 2025.09
- Manage reservations, seating, and customer flow
- Train new staff members on job roles and responsibilities
- Provide exceptional customer service
- Giving Guest the best possible table with in a shortest amount of time
- Maintaining seating efficiency
- Previous Roles:
- Server & Designated Trainer (2019-2024)
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly success multitasking while remaining professional and courteous in fast-paced environment.
- Being a professional DT (Designated Trainer) for the past 2 years and helping new joiners to be more familiar and skillful in the store business.
Server
Gevora Hotel, Financial Center
2017.01 - 2019.01
- Provided high-quality service to guests
- Managed tables, took orders, and ensured customer satisfaction
- Skilled at anticipating, Identifying and fulfilling guests needs and clarifying special orders
Education
Bachelor's Degree - BBA
Jaipur National University
2020.01 - 2022.01
Higher Secondary - undefined
Kalika Higher Secondary School
2015.01 - 2017.01
Skills
- Communication
- Team Management
- Customer Service
- Training and Development
Certification
- Certified Designated Trainer of the Cheesecake Factory Restaurant
- Basic Food Safety
LANGUAGES
English
Nepali
Hindi
Accomplishments
- Multiple promotions within The Cheesecake Factory, demonstrating adaptability and strong performance
- Recognized as Best Designated Trainer, showcasing expertise in training and development
- Superstar Award
- NMRO DECOR AWARD 2025
Timeline
Host & Designated Trainer
The Cheesecake Factory, JBR
2024.01 - 2025.09
Bachelor's Degree - BBA
Jaipur National University
2020.01 - 2022.01
Server
Gevora Hotel, Financial Center
2017.01 - 2019.01
Higher Secondary - undefined
Kalika Higher Secondary School
2015.01 - 2017.01