Financial analyst professional with 12+ years of diversified experience in customer service, management reporting, financial analysis, budgeting, and forecasting.
An enthusiastic learner with the ability to thrive in a changing work environment.
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
years of professional experience
6
years of post-secondary education
3
Languages
Work History
SONY
Dubai
Assistant Manager CS Planning and Control
2016.06 - Current (10 education.years_Label & 2 education.months_Label)
Job overview
Managing the budgeting and forecasting for the CS division in collaboration with corporate planning and control to support effective operations in planning
Conducting comprehensive monthly performance analyses and organizing the monthly management reporting package, which includes written analysis of key variances
Providing subject matter expertise to support business decisions by completing the sophisticated analysis, exploring the impact of a broad range of business factors, and presenting the recommendation
Improving forecast accuracy and simplifying forecast preparation by transforming current working methods, product trends, and business environments
Work closely with the IT, Finance, and S&P teams to develop and combine a new system to increase team productivity while strengthening operational efficiency.
Worked closely with division head to manage CS expense budget and stay within approved allotment.
Provide timely explanations of variances between Actual results and Budgets/Forecasts; provide corrective action recommendations to management, where necessary.
Managed the quarterly calculation & analysis of Product Defect Ratio (Failure Ratio) to control the product pricing and warranty cost provision.
Undertake regular warranty cost trend analysis and data interrogation, making recommendations to drive improvement.
Managed the monthly reporting of operational & cost KPIs to Senior Management/Business Group.
Support the Call Centre team in Net Promoter Score (NPS) analysis and reporting.
Support the division head in the mid range planning (MRP) through strong data analytical and problem-solving skills to develop effective solutions for challenging business situations.
Managed the service business partner legal agreement with support from legal team.
Support in the annual budget and monthly forecast.
Godrej Infotech Ltd
Mumbai
ERP Finance Consultant
2011.05 - 2011.10 (5 education.months_Label)
Job overview
The customer’s current system is analyzed by interacting with the business support group and cross-functional team.
Mapping the customer requirements in ERP and delivering the solutions in terms of customizations, workarounds, reengineering, and form personalization.
Giving an overview of functional modules to the technical team.
Testing the customized Finance Module of ERP before dispatching to the customer.
Conduct the training according to the customer’s resources.