Sunina Tyata
Dubai,Uae
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Order Taker
Intercontinental Hotels & Resort
Dubai, Uae
2022.05 - Current
- Receiving and recording customer orders via phone.
- Clarifying customer requirements and providing product or service information as needed.
- Ensuring accurate entry of order details, including quantities, specifications and delivery or service dates.
- Resolving customer inquiries, concerns, or complaints related to orders.
- Consistently meeting or exceeding order processing targets or quotas.
- Contributing to process improvements or automation initiatives to streamline order - taking procedures.
- Developing in-depth product knowledge to provide accurate and relevant information to customers.
- Prioritizing and multitasking to handle multiple orders and customer inquiries simultaneously.
Order Taker
Millennium Airport Hotel
Dubai, Uae
2022.01 - 2022.04
- Receiving and recording customer orders via phone.
- Clarifying customer requirements and providing product or service information as needed.
- Confirmed customer orders to avoid errors through miscommunication.
- Ensuring accurate entry of order details, including quantities, specifications and delivery or service dates.
- Resolving customer inquiries, concerns, or complaints related to orders.
- Consistently meeting or exceeding order processing targets or quotas.
- Contributing to process improvements or automation initiatives to streamline order - taking procedures.
- Developing in-depth product knowledge to provide accurate and relevant information to customers.
- Prioritizing and multitasking to handle multiple orders and customer inquiries simultaneously.
Waitress
Millennium Airport Hotel
Dubai, Uae
2020.03 - 2021.01
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Cashier
Millennium Airport Hotel
Dubai, Uae
2018.06 - 2020.03
- Completed opening and closing procedures each day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Tracked transactions on balance sheets and reported any discrepancies.
Sales Assistant
Yazoo International Travels & Tours Pvt. LTD.
Kathmandu, Nepal
2015.06 - 2016.06
- Advising & serving customers.
- Processing Payments.
- Assisting customers in order to help them find what they need.
- Promoting store cards or special offers, providing with information on pricing and product availability.
- Arranging window display.
- Handling customer complaints or handling customers on the management.
Assistant Choreographer
Planet Entertainment International Pvt. Ltd.
Kathmandu, Nepal
2013.05 - 2014.03
- Audition the dancers and may make recommendations to the director for casting.
- Teach the cast members how to execute the choreography.
- Attend rehearsals.
- Identifies and trains a dance captain, if appropriate for the show.
Education
Certificate of Higher Education - Humanities
Khowpa Higher Secondary School
Bhaktapur, Nepal 2014.10 - 2016.09
Skills
- Team work
- Decision making
- Time management
- Self-motivation
- Conflict Resolution
- Adaptability
- Customer service
- Guest relations
Languages
English
Fluent
Nepali
Native
Hindi
Fluent
Timeline
Order Taker
Intercontinental Hotels & Resort
2022.05 - Current
Order Taker
Millennium Airport Hotel
2022.01 - 2022.04
Waitress
Millennium Airport Hotel
2020.03 - 2021.01
Cashier
Millennium Airport Hotel
2018.06 - 2020.03
Sales Assistant
Yazoo International Travels & Tours Pvt. LTD.
2015.06 - 2016.06
Certificate of Higher Education - Humanities
Khowpa Higher Secondary School
2014.10 - 2016.09
Assistant Choreographer
Planet Entertainment International Pvt. Ltd.
2013.05 - 2014.03