SUNITA BHAMBHANI

· Initiate and manage crew travel arrangements based on crewing department requirements.

· Verify all on‑signer/off‑signer documentation and coordinate with Operations and Port Agents for vessel ETA/ETB.

· Request fare quotations, compare options, and block seats on Amadeus GDS.

· Review restricted sectors and ensure compliance with travel budgets.

· Share itineraries with manning and port agents for approval and finalize ticket issuance with suppliers.

· Lead monthly and quarterly crew‑change travel budgeting and forecasting.

• Displayed energy and enthusiasm in fast-paced environment.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Oversaw daily operations to achieve high productivity levels.

• Accommodated client requests for customizations or modifications as best as possible.
• Inform clients about cancellation policy and associated penalties.
• Confirming end to end travel including Air, Hotel/Apartment accommodation and Transfer for all Blue Zone new hires considering their entitlements included in the budget.
• Recording, editing and maintaining the Budget related records on timely basis during onboarding of new hires.
• Maintaining records of traveler visit's in order to have clarity while reconciliation of actuals vs budgeted.
• Negotiating with Suppliers and maintaining records of Apartment types & preferences depending on the hierarchy.
• Worked within communities to build trust and compile data for future policy changes.
• Presented reports to interested groups from Finance, Event Director and fielded questions.
• Analysed project performance metrics to make continuous improvements.
• Managed databases and information systems, maintaining accurate and accessible records.
• Adapted to unforeseen challenges with proactive, flexible approach.

• Serviced one of the best Corporate clients like Mckinsey & Elixir.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
• Collected, handled and documented payments for travel services and associated feels
• Worked closely with clients to understand unique needs and meet specific travel desires
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness
• Charging of AGT ticket amount using POS Machine
• Helped senior managers make effective decisions based on current and accurate reporting
• Extracting various reports from MIS Tools
• Maintaining Sales and Refund Records, Raising RA's (wherever required) on BSP link
• Assisted in account related queries.
• Used GDS to plan and sell airline tickets, accommodations and other travel services according to client needs.
• Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
• Informed clients about cancellation policy and associated penalties.
• Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.

• Handling Walk-in Clients and assisting with their queries
• Checking Fares through Sabre (Basic)
• Selling packages Inbound and Outbound
• Assisting in handling Group Travel for Universities
• Assisting in arranging travel for Niche Clients
• Preparing international and domestic itineraries for corporate clients as well as walk-ins
• Getting best rates from suppliers
• Assisting in Cruise Bookings through promotions and word of mouth
• Spearheading efforts across handling entire spectrum of functions pertaining to reservations & ticketing such as monitoring corporate bookings, receiving & action reservations received from corporate and walk in passengers, Pre & Post flight checks (Queues) / Seat / Meal request and issuing of PTA (Prepaid Ticket Advise)
• Achieving and closing booking from end to end which includes preparing itineraries, providing quotations to clients, invoicing, receiving payments, maintaining proper records for accounting purpose
• Assisting Inbound Groups and assist in Sight Visits.

• Spearheading efforts across handling entire spectrum of functions pertaining to reservations & ticketing such as monitoring corporate bookings, receiving & action reservations received from corporate and walk in passengers, Pre & Post flight checks (Queues) / Seat / Meal request and issuing of PTA (Prepaid Ticket Advise)
• Preparing international and Domestic itineraries for corporate clients as well as walk-ins
• Handling the Issuing, Re - issuing, Re-routing and processing refunds of tickets
• Responsible for answering phone calls and Emails and also providing instructions and suggestions to the clients about passports, visas, foreign Currency and travel insurance
• Accountable for planning and conducting formal training for the customers and providing information about hotels and airlines regarding bookings and schedules
• Providing Travel Feedback from the Passenger's
• Handled Passenger's complaints and liaising with respective Airlines for compensation
• Efficiently handling Ticketing request as validation/revalidation/re-issue/transmission of PTA; ensuring accurate fare quotes and reporting clarification of any discrepancies regarding GDS/ Airlines follow fares and taxes
• Assisting other Travel Consultants with Ticketing & Accounting procedures including methods of minimizing debit advices; ensuring timely reporting of all Documents Cash/Exchange Vouchers /Tickets Reissued/Others Coupons
• Interfacing with Accounts Dept
• Communicated with clients to confirm itineraries, methods of transportation, and travel regulations
• Regarding refund authorities / reissue authority etc
• Successfully managing booking, confirmation and issue of air tickets, efficiently coordinated with various air lines
• Briefing, managing and training team
• Traveled Multiple times to Singapore as my work required
• This also helped me built up skills like working as a Team in a Multi-Cultural Environment.

• Serviced one of the biggest (in volume) clients like Maersk.
• Issued Seamen and Offshore tickets for Marine & Offshore clients keeping in mind the vessel type and airline contract.
• Planned itinerary, booked flights, hotels & transfers.
• Used travel systems and online sites, travel insurance, air charter booking, managed day to day visa operation and visa application processing, advised customers of appropriate restrictions, terms and conditions of travel services and immigration law
• Provided end to end touring solutions across national & international destinations
• Coordinated with Sales and agent for Corporate Business leads/Corporate Deals/Corporate Joint Promotions and ensured optimum utilization of all available resources, Office Discipline and adherence to company policies, procedures, integrity and work ethics
• Displayed expertise in Airport handling, planning itineraries and making travel, accommodation reservations, negotiating special fares with airlines & fare calculation
• Interfaced with clients to ensure fulfillment of their passport requirements and provide them with the best possible solution
• Relationship management with the existing customers and addressed their queries and issues promptly
• Involved in client servicing & achieved the maximum customer satisfaction level by providing relevant and quick service
• Provided information and promoted the business by providing better services
• Ensured interaction with all agents & major business generators, telephoned customer to advise of changes with travel conveyance or to confirm reservation.; responsible for promoting Airline related products such as Frequent Flyer Program promotion for Passengers and Corporate Houses
• Disseminated information of all product knowledge on a regular basis and attended to complaints and suggestions liaising with respective departments Quality/Sales etc
• Independently handled International Counter
• Shouldered responsibility of maintaining Agency & Brand image; pivotal in tele sales & coordinated all client requirements with respect to Airline & service provider, Sales and Operations
• Undergone on the job training programme for 6 months in Singapore
• Travelled multiple times to Singapore as per work requirement to meet clients & facilitate to their queries.
• Worked for one of the biggest shipping company client (Maersk)

• Assisting customers with queries related to Online Ezeego1 Portal.
• Exceeded targets by delivering comprehensive and consistent service.
• Planned itinerary, booked flights, selling holiday packages (Domestic India & International) etc
• Handled Booking failures.
• Processing timely Cancellation Refunds through GDS
• Credentials of selling 1st newly launched online package for US
• Assisting on enquiries for Air & Non-Air for B2B clients.
• Advised management of customer service trends, creating proactive strategies to maintain best practices.
• Provided professional and helpful support to new and existing clients.
• Escalated complex issues quickly to supervisors to avoid lost revenue.